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Finance | Project Operations, Human Resources, ...
Answered

settlemetn transaction is locked by another user

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Posted on by 390

Hi Experts,

Is there a way where we can unlocked/unbloked an Invoice while processing settlements? It appears to be open by another user but can't find where to unlock it like the other journals.

pastedimage1593995569843v1.png

I have the same question (0)
  • MATTGUO Profile Picture
    22,349 Moderator on at

    Hi C Wee,

    Please check the sepcifications button in the inquiry, and then you should find the transaction which links it.

    pastedimage1594001543071v1.png

    pastedimage1594001554519v2.png

  • Burogster Profile Picture
    390 on at

    Hi Matt,

    Yes I did find it, but what I want is how to unlock it. On my screenshot, there's an icon that it is showing as blocked by someone. I am looking for ways to remove that.

  • Verified answer
    MATTGUO Profile Picture
    22,349 Moderator on at

    Hi C Wee,

    Just delete/remove the linked transaction.

    Take a case, if you create a unposted payment in this invoice, the locked button will be shown, if you want to unlock it, you need to remove/delete the link from the unposted payment journal.

  • Burogster Profile Picture
    390 on at

    thank you so much!

  • Burogster Profile Picture
    390 on at

    Hi Matt,

    What will i do if the sales order that is showing on specifications is already invoiced and i cannot remote it? There is also no unposted payment journal for the customer.

    Thanks!

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