settlemetn transaction is locked by another user

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Posted on by Burogster

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Hi Experts,

Is there a way where we can unlocked/unbloked an Invoice while processing settlements? It appears to be open by another user but can't find where to unlock it like the other journals.

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MATTGUO 22,351 Moderator on at

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Hi C Wee,

Please check the sepcifications button in the inquiry, and then you should find the transaction which links it.

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Burogster 390 on at

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Hi Matt,

Yes I did find it, but what I want is how to unlock it. On my screenshot, there's an icon that it is showing as blocked by someone. I am looking for ways to remove that.

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MATTGUO 22,351 Moderator on at

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Hi C Wee,

Just delete/remove the linked transaction.

Take a case, if you create a unposted payment in this invoice, the locked button will be shown, if you want to unlock it, you need to remove/delete the link from the unposted payment journal.

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Burogster 390 on at

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thank you so much!

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Burogster 390 on at

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Hi Matt,

What will i do if the sales order that is showing on specifications is already invoiced and i cannot remote it? There is also no unposted payment journal for the customer.

Thanks!

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