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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Invoicing Trouble
Microsoft Dynamics GP (Archived)

Invoicing Trouble

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Posted on by dmacintosh 1,145

Hello Everyone,

I am having an issue invoicing a line item on an order. The error occurs when I attempt to change the Qty to Invoice field for the line item to '10'. The following pop up occurs, "You can't change the Billed Quantity because quantities for this line item are committed to a purchase order.", which is not that helpful.

I have had our purchasing department review the PO, nothing is wrong. I have compared this line item's PO to the other line item POs. They are identical with some information varying because of quantity. I have reconciled both the PO and Order but with no luck.

I would appreciate any help that can be rendered.

Thank you,

Dan

*This post is locked for comments

  • dmacintosh Profile Picture
    dmacintosh 1,145 on at
    RE: Invoicing Trouble

    @Tristan Clores The PO status is fully received. When I click on "PO Number", the Line Item Status is "Closed"

  • dmacintosh Profile Picture
    dmacintosh 1,145 on at
    RE: Invoicing Trouble

    I do see and understand deleting it will fix the issue. However, I am more concerned at this point with why this particular line item and PO require me to delete the commitment while the other line items/POs do not.

  • Tristan Clores Profile Picture
    Tristan Clores 2,812 on at
    RE: Invoicing Trouble

    Hi Dan,

    What is the status of the PO when you view it in the PO Commitments window?

    I recommend running Reconcile - Remove Sales Documents (MDGP | Tools | Utilities | Sales | Reconcile - Remove Sales Documents) and use the Sales Reconcile option.

    Let me know if you have further questions.

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: Invoicing Trouble

    When you land on a line on the sales order, you click the paper clip on the title line. It will bring up the PO to which it is committed and you can click the Delete button. This breaks the committment, it does not delete the PO. You can also do the same thing form the PO.

  • dmacintosh Profile Picture
    dmacintosh 1,145 on at
    RE: Invoicing Trouble

    I do not understand why this one order is so special though. Procedure was followed for it just as it was for the others. How would i go about breaking this commitment anyway

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: Invoicing Trouble

    You cannot change quantities on a line on a sales order while that line is comitted to a line a on PO. You must break the POP to SOP committement.

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