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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Micr line not printing...
Microsoft Dynamics GP (Archived)

Micr line not printing right through GP in Citrix on HP 4250n, any idea?

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Posted on by what if

Only work around while the check is being made is select a local printer on local machine, instead of network printer and save the document in a folder (confusing but for some they know so basically saving file as a xps document) then opening it up as the printer file then printing it to HP 4250n.  This is bugging our users since I cannot find anything online about it. Micr E 13b is installed on local machine in font folder and installed on citrix server also, when printing directly to 4250 printer the micr line is all symbols.

It was working, not now. I have no clue what changed.  I wouldn't think it's the printer driver other wise the work around wouldn't work.

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  • what if Profile Picture
    what if on at

    anyone?

  • Jonathan Fear Profile Picture
    Jonathan Fear on at

    My guess is this is a print driver issue. However if you are referring to the 3rd party product Micr then you really should contact them for support.

  • Melissa Sandrovich Profile Picture
    Melissa Sandrovich on at

    It is the print driver - I had the same issue - what driver are you using?

  • zzzzz Profile Picture
    zzzzz 70 on at

    If the printer works locally and not through the network, why would it be the print drive?  They're using a 4520n Laser Jet PLC 6 printer.  The weird thing is, it prints right at times then it prints black boxes for the micr line which is the main issue here. The Micr font needs to be on the print server I'm guessing but we don't have access to their server, different network.

  • Melissa Sandrovich Profile Picture
    Melissa Sandrovich on at

    The citrx server can use a different print driver.  I have run into this before and it was the driver issue.  If that isn't working than you need to contact Mekorma for support as this is a third party prodcut.

     

    I was also using a PCL6 driver and changed it to PCL5 and have had no problems.  I will tell you that you are going to need access to the server to torubleshoot this.

  • zzzzz Profile Picture
    zzzzz 70 on at

    Thanks, Mel.  .

  • zzzzz Profile Picture
    zzzzz 70 on at

    The drive being used was actually PS, we changed it to 5e and did a test print, worked, but they will do further testing tomorrow to monitor.  Thanks again.

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