web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / D365 Deduplication Tools
Customer experience | Sales, Customer Insights,...
Suggested Answer

D365 Deduplication Tools

(0) ShareShare
ReportReport
Posted on by David Service 35

Hi Everyone,

We have a fairly sizeable issue with duplicated contacts due to older (unmanaged) data being brought through during migrations. We have identified that a good number of these have the same primary email address which helps us isolate these records, but are there any tools out there that will help us deduplicate these records and set rules around which of the two (or more) records?

We've looked at MXToolbox and haven't seen anything which quite meets our needs. 

Advice and pointers very much appreciated!

Thanks!

I have the same question (0)
  • Suggested answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,119 Moderator on at

    Hi David Service,

    Below are links that might solve your problem:

    1. Detect duplicate data in Dynamics 365 Customer Engagement (on-premises) | Microsoft Docs
    2. Create duplicate detection rules in Dynamics 365 Customer Engagement (on-premises) | Microsoft Docs
    3. Sample: Merge two records | Microsoft Docs
    4. Merge Contacts in Dynamics CRM using C# - Stack Overflow

    If I answer your question then please mark it as verified.

    Let me know if I can provide you with more details.

    Thanks
    Regards,

    Abdul Wahab
    Power Platform/Customer Engagement Developer/Lead/Solution Architecture/Project Manager
    Direct/WhatsApp:+923323281237
    E-mail: abdulwahabubit@outlook.com
    Skype: abdul.wahabubit
    Linkedin: www.linkedin.com/.../

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 70 Super User 2025 Season 2

#2
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 33 Most Valuable Professional

#3
Daniyal Khaleel Profile Picture

Daniyal Khaleel 32 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans