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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Upgrading to GP 2013
Microsoft Dynamics GP (Archived)

Upgrading to GP 2013

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Posted on by Community Member Microsoft Employee

I am currently trying to upgrade from GP 10 with the latest service pack applied.  I installed GP 2013 and launched GP Utilities and I get this error:

"There is a problem ascertaining product version information.  GP utilities will now exit.  Please check the duinstall.log for more information."

I did that and here is what on there:

ailure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 258 does not support upgrading from version 10.0.775.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 309 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 1045 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 1235 does not support upgrading from version 10.0.777.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 1428 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 2150 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 3180 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 3258 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 3830 does not support upgrading from version 10.0.20.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 4421 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 258 does not support upgrading from version 10.0.775.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 309 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 1045 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 1235 does not support upgrading from version 10.0.777.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 1428 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 2150 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 3180 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 3258 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 3830 does not support upgrading from version 10.0.20.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 4421 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 258 does not support upgrading from version 10.0.775.
Failure encountered ON 9/8/2017 at 3:48:44 PM. Error: Product 309 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:45 PM. Error: Product 1045 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:45 PM. Error: Product 1235 does not support upgrading from version 10.0.777.
Failure encountered ON 9/8/2017 at 3:48:45 PM. Error: Product 1428 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:45 PM. Error: Product 2150 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:45 PM. Error: Product 3180 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:45 PM. Error: Product 3258 does not support upgrading from version 10.0.774.
Failure encountered ON 9/8/2017 at 3:48:45 PM. Error: Product 3830 does not support upgrading from version 10.0.20.
Failure encountered ON 9/8/2017 at 3:48:45 PM. Error: Product 4421 does not support upgrading from version 10.0.774.

What am i doing wrong?

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Upgrading to GP 2013

    I got past the error using KB2599501.  Thanks for your help.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Upgrading to GP 2013

    Thanks for the advise.  It worked.  I am now able to upgrade to GP 2013.  This is a test run.  

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Upgrading to GP 2013

    I was able to get past the error using KB2599501.  I am now able to upgrade to GP 2013 .  Thanks for your help.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Upgrading to GP 2013

    how do i check that table to see if the version is correct?

  • L Vail Profile Picture
    L Vail 65,271 on at
    RE: Upgrading to GP 2013

    Hi,

    I had a similar problem yesterday with a 2016 upgrade. I wasn't on the right build for the upgrade, it worked once I uninstalled the old build and reinstalled GP with the correct build in the Updates folder of the Installation Media. The DB_UPGRADE table in the Dynamics dictionary will show you where your build is now, and when you run GP Utilities you will see the build it's going to. The 1779 build should be displayed when you start to run GP Utilities. If it is not, I don't think you should proceed. You should also be able to upgrade to 2013 from a later build of GP 10, but GP 10.00,1779 is the minimum.

    Kind regards,

    Leslie

  • Verified answer
    L Vail Profile Picture
    L Vail 65,271 on at
    RE: Upgrading to GP 2013

    I think the KB for 10.00.1779 is  KB2599501. I believe it is the 2011 US Payroll Year End Update. You can access the old GP 10 service packs here: https://mbs.microsoft.com/customersource/northamerica/GP/downloads/service-packs/MDGP10_PreviousPatches

    Kind regards,

    Leslie

  • Suggested answer
    Bill Campbell Profile Picture
    Bill Campbell 22,647 on at
    RE: Upgrading to GP 2013

    Unless I have missed this completely - the file that you need is:

    MicrosoftDynamicsGP-KB975705-v10-ENU.exe

    Should be SP for GP 10 back in October 2010 if that helps.

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: Upgrading to GP 2013

    Back in the old days it would do that and not show the correct version when you launched GP Utilities. Check your [DYNAMICS].[dbo].[DU000020] table. Keep trying to download 1579. That is what you need.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Upgrading to GP 2013

    Richard,

    It didn't work.  For some reason even though it looks like it's converting the databases when I launch GP utilities it is not changeing the version to what it should be.  I am still getting the same error that the features that should've been updated is still at version 10.0.774 when it should be 10.0.1779.  Is there a hotfix that directly addresses this issue?  I am trying to download 1579 but the Microsoft file exchange system keeps telling me that an error has occurred and I'm not able to download anything.  Is it down right now?

    SuperIT

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Upgrading to GP 2013

    I'll go ahead and get to 1779 before I install GP 2013.  Hopefully this works.  Thanks!

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