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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM and multiple mailb...
Microsoft Dynamics CRM (Archived)

CRM and multiple mailboxes

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Posted on by Matt W

Hello, 

 In my organization we plan on having several executives using CRM.  These users all have admin assistants who generally manage their exec's mailboxes by adding them as a secondary mailbox to their outlook profile.  As far as we understand things, CRM will only work on a user's primary mailbox.  Does anybody know of a workaround that would allow these admin assistants to use CRM against their exec's mailboxes while they're attached as secondaries??

 

Thanks,
Matt

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  • Community Member Profile Picture
    Community Member on at

    Hi Matt,

    Try using OWA for the PA's to access the executives mail boxes. 

    Edwin

  • steveblevins Profile Picture
    steveblevins 10 on at

    We have a similar problem. We have multiple mailboxes for departments such as membership, education, etc. We want to track in CRM emails which arrive in these inboxes. CRM gives this error

    only items in the default Microsoft Outlook store can be promoted to Microsoft Dynamics CRM

    When you try to track. Any ideas?

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