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Microsoft Dynamics RMS (Archived)

Can't download CU5 - File Transfer Manager hangs

Posted on by Microsoft Employee

 I can't download Cumulative Upgrade File (Retail2.0-KB2887502.zip) from Customersource. Every time I try, File Transfer Manager just hangs. I am using Internet Explorer 11.

Any ideas? Any other way to get this file without using IE and the buggy File Transfer Manager?

Thanks in advance,

Steve

*This post is locked for comments

  • Nicole Hellerud Profile Picture
    Nicole Hellerud 1,712 on at
    RE: Can't download CU5 - File Transfer Manager hangs

    Hello Steve,

    Thank you for your update and verifying that my suggestion resovled your issue.

    I am not sure why this is needed, but I discovered it when I could not download files from File Transfer.

    Thanks,

    Nicole

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Can't download CU5 - File Transfer Manager hangs

    Nicole,

    Thank you so much for your quick - and correct - reply. Can you give me a quick explanation of what Compatibility View settings accomplish? Just curious.

    -Steve

  • Verified answer
    Nicole Hellerud Profile Picture
    Nicole Hellerud 1,712 on at
    RE: Can't download CU5 - File Transfer Manager hangs

    Hello Steve,

    Thank you for your update.

    I would recommend you putting Microsoft.com in the Compatibility view settings under Internet Explorer's Tools.

    Please let me know if you continue to have problems.

    Thanks,
    Nicole

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