Dynamics Community Forum Thread Details

email report option from the Print preview window

There is a new feature in SL2015 to email a rep[ort directly from the Print preview window.

I click the icon and a dialog box opens allowing me to select the file type (.pdf, 'xlsx,et.). That dialog box closed and a message appears stating:

Email failed

error connecting to outlook: Display Msg through MAPI is not supported.

Does anyone what has to be configured to use this feature?

Thanks

Bill,

This should fix it if you are running 64 bit Outlook:

1) First, log into the workstation where you're seeing these email functionality issues in Dynamics SL 2015, as an Administrator account.

2) Go to Start > Run, type REGEDIT and click OK to open the Registry Editor

3) You will want to backup the HKEY_LOCAL_MACHINE keys by right-clicking on that node, selecting Export and saving the keys to a location you can restore from later if necessary

4) Once that is done you'll want to expand HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\IniFileMapping\win.ini

5) If you look in the right-hand pane when win.ini is highlighted you'll likely not see a MAIL string key. Right-click on win.ini and select New > String Value. Name this new value: MAIL

6) Double-click on the MAIL key and set its value to the following:

SYS:MICROSOFT\WINDOWS NT\CURRENTVERSION\MAIL

7) You then need to create the key(s) that the MAIL key refers to. If this is a 32-bit machine you'd need to use option A below. If this is 64-bit use option B:

Option A:

a) Expand HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion

b) Right-click on CurrentVersion and select New > Key

c) Name this new key: MAIL

d) Right-click on the new MAIL key and select New > String Value.

e) Name this new string value: MAPIX

f) Double-click on MAPIX and set the value to 1.

Option B:

a) Expand HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion

b) Right-click on CurrentVersion and select New > Key

c) Name this new key: MAIL

d) Right-click on the new MAIL key and select New > String Value.