View - All Cases Resolved on the first day they were opened

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Posted on by crmrsw15

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Hi,

Am trying to create a view which shows all cases that were resolved on the first day they were opened.

Seeing as the case doesn't have a resolved on date field, and the only way to get at it would be to use the case resolution activity. But not being able to compare two entities even with a calculated field, there doesn't seem to be an easy solution without using code.

Any suggestions welcome?

Richard

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crmrsw15 685 on at

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RE: View - All Cases Resolved on the first day they were opened

Great Idea, thanks Andrew!
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a33ik 84,325 Most Valuable Professional on at

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RE: View - All Cases Resolved on the first day they were opened

Hello,

Technically when case is closed it becomes readonly so you can use modifiedon field in your comparisons.