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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / View - All Cases Resol...
Microsoft Dynamics CRM (Archived)

View - All Cases Resolved on the first day they were opened

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Posted on by crmrsw15 685

Hi,

Am trying to create a view which shows all cases that were resolved on the first day they were opened.

Seeing as the case doesn't have a resolved on date field, and the only way to get at it would be to use the case resolution activity. But not being able to compare two entities even with a calculated field, there doesn't seem to be an easy solution without using code.

Any suggestions welcome?

Richard

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  • crmrsw15 Profile Picture
    crmrsw15 685 on at
    RE: View - All Cases Resolved on the first day they were opened

    Great Idea, thanks Andrew!

  • Verified answer
    a33ik Profile Picture
    a33ik 84,325 Most Valuable Professional on at
    RE: View - All Cases Resolved on the first day they were opened

    Hello,

    Technically when case is closed it becomes readonly so you can use modifiedon field in your comparisons.

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