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Marketing Form not submitting

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Posted on by 5

I have a marketing form embedded on an external webpage that doesn't do anything when the "submit" button is clicked.

There is a response from the button and the correct error messages appear when required fields are missing, however as soon as all required feilds are filled in the button becomes unresponsive and does not submit the form. No new lead is created and the form completion message does not appear. Does anyone have any suggestions to what might have happened here?

The submission function was working fine before, however, I added some new fields and it then stopped working. I tried deleting the fields again, but the problem persisted. Any suggestions on how to fix this would be greatly appreciated

  • Suggested answer
    Naveen Ganeshe Profile Picture
    Naveen Ganeshe 3,393 User Group Leader on at
    RE: Marketing Form not submitting

    Hi LilP,

    Check the browser developer console for any errors or warnings or Clear the browser cache and try again.

    Also, try to test the form on different browsers.

  • LilP Profile Picture
    LilP 5 on at
    RE: Marketing Form not submitting

    Hi Naveen

    Unfortunately this is not the issue, but thank you for your suggestion!

  • Suggested answer
    Naveen Ganeshe Profile Picture
    Naveen Ganeshe 3,393 User Group Leader on at
    RE: Marketing Form not submitting

    Hello LilP,

    Please make sure you don't have any hidden field on the form which is required. That might be causing the issue.

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