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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Assign Chat from a Que...
Customer experience | Sales, Customer Insights,...
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Assign Chat from a Queue to agent based on location

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Posted on by Furqan Majeed

I have a Chat system already working . when the chat comes through in the Queue. Is there a way to assign the chat based on geographical location.

So for example if the chat is coming through Canada , it will assign to X agent. Thank you.

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