I have a Chat system already working . when the chat comes through in the Queue. Is there a way to assign the chat based on geographical location.
So for example if the chat is coming through Canada , it will assign to X agent. Thank you.
I have a Chat system already working . when the chat comes through in the Queue. Is there a way to assign the chat based on geographical location.
So for example if the chat is coming through Canada , it will assign to X agent. Thank you.
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