Cannot download software or pdf from Microsoft website

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We are trying to update our systems during company close down to GP2016. We have a fully active account and are able to login to the customer portal for GP.

Whatever we try the site will not download any software or information. After investigation we have ensured active x is running, ie10 emulation and all other suggestions made on many forums without success. Your help with this problem will be greatly appreciated.

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Mick Egan 3,561 on at

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RE: Cannot download software or pdf from Microsoft website

Check compatibility settings.

Mick

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Aaronth on at

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RE: Cannot download software or pdf from Microsoft website

Did you figure out your download issue? We are having the same problem.

Thanks,

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babubaskaran@outloo... 12 on at

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RE: Cannot download software or pdf from Microsoft website

Hi please try to do the same on IE 8 or 9

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Richard Wheeler 75,848 Moderator on at

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RE: Cannot download software or pdf from Microsoft website

Click on the gear in the upper right-hand corner and then Compatibility Settings. Add Microsoft.com and you can also unclick Display Intranet Site in Compatibility View.

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