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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / 2013 to 2015 Upgrade -...
Microsoft Dynamics CRM (Archived)

2013 to 2015 Upgrade - CRM Changed All Bugs To Problems???

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Posted on by Community Member

Doing some upgrade testing from 2013 to 2015 and I've found that in the Case/Incident entity, CRM has modified several "Case Type" fields. For example, I have an existing Case Type called Bug with a value of 2, that after upgrading to 2015 CRM renames it to Problem (still has the value of 2 so I know it is the same one), but then automatically creates a new Bug with a value of (266,900,000). Change Request (value of 3) changes to Request, but doesn't recreate the original Change Request like what happened with Bug. Question/Training turns into just Question (same value of 1).


Just a little wary of the upgrade at this point if it is automatically renaming items in fields. Still looking for other things it may have changed. Any idea what would have caused this?

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  • Community Member Profile Picture
    Community Member on at

    Option set labels will always be overwritten upon import of managed solution. Have you imported any other managed solution?  You can rename again and move on or Keep OOTB label values, and create new values in the option set to support additional requirements.   Best Practice is try to avoid changing label name out-of-the-box values.  

  • Community Member Profile Picture
    Community Member on at

    Here's the thing though, I just setup a brand new organization in 2015 as a test and there are three fields listed in Case Type: Question, Problem, Request. I did the same for 2013 (brand new organization) and found the same results. We recently upgraded from 2011 to 2013 and CRM didn't reset or replace any of these fields like this so I'm trying to figure out why 2015 would.

  • Verified answer
    Community Member Profile Picture
    Community Member on at

    The answer to why will be in your upgrade path from 2013 to 2015: Between CRM2013 and CRM2015 there is service pack namely:   Microsoft Dynamics CRM 2013 Service Pack 1 ( Microsoft Dynamics CRM Online Spring ’14) , This CRM 2013 SP 1 upgrade has changed the solution components.  This is an  enhancement to service module and this does not need to be added to newly Provisioned CRM 2015 instances. Fresh CRM 2013 instance also does not have the feature of CRM 2013SP1.

    Hope this helps.    

  • Community Member Profile Picture
    Community Member on at

    I was typing a whole response out about how our current live CRM system is 2013 SP1 (update 3) and we don't see it.....BUT I just realized after applying SP1 I never did the "install system updates" in the Settings area that applies many of the SP1 changes. Things are finally starting to make sense because yes like you said, 2015 forcefully applies those changes.

  • Community Member Profile Picture
    Community Member on at

    Gashaw, one final question. Do you know of a place that lists a complete list of changes with SP1? I've seen site after site that lists 5-10 bullet points with the general changes, but nothing that specifically mentions the solution components changing. Just trying to make sure other small changes don't slip by.

  • Community Member Profile Picture
    Community Member on at

    AT high level list includes:

    Form and View Changes

    • User form got additional sub-grid

    • Case Entity has new Updated form “Case”

    • Additional and modified views on   Case entity

    Sitemap/Form navigation change:

    • New Sub area under Setting >Service management

    • Social Profile which appears as a sub-area within the Service area

    • Contact and account added mew navigation “Entitlement” and “Social Profile”

    System Dashboard

    • New and modified   System Dashboards

    New Entities

    • Entitlement

    • Entitlement Template

    • Entitlement Channel

    • Routing Rule

    • Routing Rule Item

    • SLA

    • SLA Item

    New privileges

     for above entities (blank for custom security roles)

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