We have CRM 2015 on-premise IFD set up. Today morning we added a new user to CRM. This user logs in and views the Account list. Then the user clicks on one of the account to see the detail view of the account, gets SQL timeout expired error. Only this user gets this error no matter which account is selected. None of our 40 users are having this issue. Have searched and searched but not getting anywhere. There were couple of suggestions to increase the default timeout value via registry, but doesn't make sense since none of the other users are having this problem.
Here's what's in the event log...
RequestUrl: https://[our crm site]/main.aspx?etc=1&extraqs=%3f_gridType%3d1%26etc%3d1%26id%3d%257b277E0EA8-8B0C-DF11-9F54-00188B4DED7D%257d%26rskey%3d%257b00000000-0000-0000-00AA-000010001002%257d&pagemode=iframe&pagetype=entityrecord&rskey=%7b00000000-0000-0000-00AA-000010001002%7d, StackTrace: [CrmException: SQL timeout expired.]
at Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.XrmExecuteInternal()
at Microsoft.Crm.Application.Platform.ServiceCommands.RetrieveCommand.Execute()
at Microsoft.Crm.Application.Platform.DataSource.Retrieve(String entityName, Guid entityId, String[] columns, Boolean retrieveLatest, Boolean useSystemUserContext, Guid auditingTransactionId, IOrganizationContext context)
at Microsoft.Crm.Application.Platform.EntityProxy.Retrieve(String[] columns, Guid auditingTransactionId, Boolean addRequiredColumns)
at Microsoft.Crm.Application.Platform.EntityProxy.Retrieve(String[] columns, Boolean addRequiredColumns)
at Microsoft.Crm.Application.InlineEdit.ReadFormDataBuilder.LazyLoadEntity()
at System.Lazy`1.CreateValue()
at System.Lazy`1.LazyInitValue()
at Microsoft.Crm.Application.Pages.Common.ReadFormPage.ConfigureHeader()
at Microsoft.Crm.Application.Controls.PageManager.OnPreRender(EventArgs e)
at System.Web.UI.Control.PreRenderRecursiveInternal()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
[HttpUnhandledException: Exception of type 'System.Web.HttpUnhandledException' was thrown.]
at System.Web.UI.Page.HandleError(Exception e)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequest(HttpContext context)
at System.Web.HttpServerUtility.ExecuteInternal(IHttpHandler handler, TextWriter writer, Boolean preserveForm, Boolean setPreviousPage, VirtualPath path, VirtualPath filePath, String physPath, Exception error, String queryStringOverride)
[HttpException: Error executing child request for /_forms/read/page.aspx.]
at System.Web.HttpServerUtility.ExecuteInternal(IHttpHandler handler, TextWriter writer, Boolean preserveForm, Boolean setPreviousPage, VirtualPath path, VirtualPath filePath, String physPath, Exception error, String queryStringOverride)
at System.Web.HttpServerUtility.Execute(String path, TextWriter writer, Boolean preserveForm)
at System.Web.HttpServerUtility.Transfer(String path)
at System.Web.UI.Control.PreRenderRecursiveInternal()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequest(HttpContext context)
at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
