How to configure CRM Dynamics 2011 with e-mail router and Office 365

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Posted on by ripperus

Hello!
I need help with Dynamics CRM 2011 - E-mail router configuration witch Office 365 Exchange mail box. Only one of my test was good - when I use POP3 instead Exchange Online. Then I can only receive mail from mail box. If I configure in the same way SMTP the e-mail I can't send any e-mail. They go to the queue - only there.

I have uses "Microsoft e-mail router scenarios" but with no effects.

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alf 17,915 on at

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Hi,

How are you configuring the email? there are various configuration options such as the common ones we list here:

www.powerobjects.com/.../outlook-microsoft-crm-client-and-email-router-deployment-options

Describe a bit more what you are trying to accomplish.

Also - be sure you are running the email router for crm 2011 with update rollup 1 or 2.

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ripperus on at

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Problem was been solved! There was be problem witch account. Now it's OK!

Thanks for absorption

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Stephen_Davies 65 on at

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Ripperus,

I am currently having the same issue. Are you able to provide some details on how you resovled it please.

Thanks

Stephen Davies

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ripperus on at

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After You install e-mail router You must create Configuration profile:

Tab "Configuration Profiles" and click New (must create two profiles or two profiles per user).

Profile name: e.g. Outgoing
Direction: Outgoing
E-mail Server Type: ExchangeOnline
Protocol: Exchange Web Services
Authentication: Clear text
Location: https://<You must paste location url>

For incoming configuration profiles that use Exchange Online, use the Exchange Web Services (EWS) URL format (EWS/exchange.asmx), as illustrated in the following examples:

https://autodiscover-red001.mail.microsoftonline.com/ews/exchange.asmx - US Data Center

https://autodiscover-red002.mail.emea.microsoftonline.com/ews/exchange.asmx - EMEA Data Center

https://autodiscover-red003.mail.apac.microsoftonline.com/ews/exchange.asmx - APAC Data Center

Access credential: Other Specified
User Type: Admin
User name: <user with admin credential in Exchange Online>
Password: <for user>
Acces Type: Delegate Access

Same way for second profile but you must change Direction to INCOMING

Next click on Deployments tab and create new:

Deployment: MS Dynamics CRM
MS Dynamics CRM server: https://dev.crm4.dynamics.com/<this ID you can find in crm ->options -> Customization -> ...for developers
Access credential: Other
Username: admin in CRM
Password: pass for admin in CRM

Default configuration profiles:
Outgoing
Incoming

OK

Next select Users,... tab.

Select a CRM Deployment....

Load data.

Test access - if everything i green :)

Publish

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Stephen_Davies 65 on at

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ripperus,

Thanks for the settings however when I enter them I get the a 401 Unauthorised error. I have checked my username and password and I can log into office365 a web broswed.

Any ideas what could be wrong?

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ripperus on at

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When You have 401?

Have You Admin permission on office365?

You need E-mail router with roll-up 1 or better 2

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Stephen_Davies 65 on at

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I have rollup 3 install and I am global admin on our office365 system.

I have been trying to connect using the autodiscover address autodiscover-red002.mail.emea.microsoftonline.com/.../exchange.asmx as I am basedin the UK.

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Stephen_Davies 65 on at

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I got it working. For me I need url https://<office365exchangeserver>/EWS/Exchange.asmx I got the url by going into the webmail and taking the hostname.

Thanks for all your help ripperus

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ripperus on at

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Thats great!

Where can I find <office365exchangeserver>??

https://<exchangeServer>.outlook.com/ews/exchange.asmx - but don't work

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mheydon1973 70 on at

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Hi,

Just to throw a slight spanner in the works re the URL.. I'm in the UK also, using Office 365 and have recently just installed/configured the e-mail router and I didn't enter any URL but instead just ticked the Autodiscover checkbox for both the incoming and outgoing profiles and it's working fine. I would point out that the username/password for the Office 365 account I'm using on both is a global administrator.

Mark

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