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Edit a customer journey after it has been live.

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Hi all,

Is it possible to edit a customer journey after the customer has been Live?

By edit I mean adding or removing tiles, or changing conditions.

Kind regards

Morten

  • Verified answer
    Nya Profile Picture
    Nya 29,058 on at
    RE: Edit a customer journey after it has been live.

    Hi,

    If the issue has been solved, it would be appreciated if you could click "Yes" to verify my answer.

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    If there is any further doubt, please do not hesitate to let me know.

  • Suggested answer
    Nya Profile Picture
    Nya 29,058 on at
    RE: Edit a customer journey after it has been live.

    Hi Morten,

    It is impossible unfortunately.

    You can save the original journey as a template, create a new journey based on the template and edit it, so that you can bypass the complicated steps of resetting.

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