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Edit a customer journey after it has been live.

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Posted on by Morten Tingskou

Hi all,

Is it possible to edit a customer journey after the customer has been Live?

By edit I mean adding or removing tiles, or changing conditions.

Kind regards

Morten

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Nya 29,056 on at

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RE: Edit a customer journey after it has been live.

Hi,

If the issue has been solved, it would be appreciated if you could click "Yes" to verify my answer.

If there is any further doubt, please do not hesitate to let me know.
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Nya 29,056 on at

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RE: Edit a customer journey after it has been live.

Hi Morten,

It is impossible unfortunately.

You can save the original journey as a template, create a new journey based on the template and edit it, so that you can bypass the complicated steps of resetting.

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