Notifications
Announcements
Hi all,
Is it possible to edit a customer journey after the customer has been Live?
By edit I mean adding or removing tiles, or changing conditions.
Kind regards
Morten
Hi Morten,
It is impossible unfortunately.
You can save the original journey as a template, create a new journey based on the template and edit it, so that you can bypass the complicated steps of resetting.
Hi,
If the issue has been solved, it would be appreciated if you could click "Yes" to verify my answer.
If there is any further doubt, please do not hesitate to let me know.
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
As AI tools become more common, we’re introducing a Responsible AI Use…
Thanks to all of our 2025 Community Spotlight stars!
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Tom_Gioielli 93 Super User 2025 Season 2
TAHER_El_Mehdi 30
Satyam Prakash 24
