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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Service Queues
Microsoft Dynamics CRM (Archived)

Service Queues

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Posted on by Vighnesh 1,942

Hi all,

I am looking out to setup an environment to enable service & queue management in dynamics 365 online.

Is there any links/how-to guide where we can achieve this?

Also please let me know the different types of setting up queues for service management-- Prerequisites & configuration.

Thanks. 

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    Rajkumar Rajaraman Profile Picture
    Rajkumar Rajaraman on at

    Refer this article:

    redcrm.wordpress.com/.../using-queues-in-microsoft-dynamics-crm

    www.microsoft.com/.../set-up-queues-to-manage-activities-and-cases-customer-service.aspx

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