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Hi Everyone,
Vendor V000012 changed name from Liberty National Life Division to Globe Life Liberty National Division. After editing the name invoices entered to this vendor Stopped error. "Stopped (error): X++ Exception: Participant token 'PHSC' does not resolve to any user. @AccountsPayable:VendInvoiceWFParticipantProviderExpend_LineDimError at SysWorkflowParticipantProvider-resolveSysWorkflowParticipantProvider-resolveParticipantsSysWorkflowServiceProvi"
How do I correct this? I did try changing it back and it didn't fix the issue so I reset it to the correct name. I don't want to set up a new vendor because we have 9 month of payments posted to this number. I do not have ADMIN access so I can't fix anything at a high level but can get my supervisor who does to fix this if given the steps. The attachment shows screen shots.
Thank you for your help
Stopped.docx
Hi,
Sounds like you're having issues with Workflow. Can you check in Accounts payable workflow if the workflow is in Active state?
Who is participant PHSC?
Is this a user in your system that might have left?
Best regards,
Ludwig
Can you check your proposed change workflow?
Also, you can try disabling workflow for this field just for this scenario and test it out (AP > Parameters )
Hi ASidd,
The name change and error might be related, but can also have another root cause. To be able to assist you, we need to know how your workflow is configured and we need to get more details about the participant token 'PHSC'. This is something unknown to us as it is a configuration setting in your environment.
Can you provide some more details, so we can try to help you?
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