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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Invalid User Authoriza...
Microsoft Dynamics CRM (Archived)

Invalid User Authorization Error on Contact Import template download

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Posted on by CgRuMy 397

Good day,

We are getting an Invalid User Authorization error when trying to download a Contact Import template

I've even tried to use the CRM Installation account and CRM Admin account - no luck

The problem is only on the Contact template all other templates download without an issue 

we are using CRM 2016 Update 2 (on-prem)

regards,

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Invalid User Authorization Error on Contact Import template download

    Thank you! Saved me lots of time!

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Invalid User Authorization Error on Contact Import template download

    Thanks for valuable information.

  • Verified answer
    CgRuMy Profile Picture
    CgRuMy 397 on at
    RE: Invalid User Authorization Error on Contact Import template download

    after a lot of investigation it turns out that someone created a custom field with exactly the same 'Display Name' as an existing standard field on the contact entity. The custom field's display name was changed and i could generate the template. Why couldn't crm give a meaningful error? Even when running a verbose trace log... anyways the issue is resolved

  • CgRuMy Profile Picture
    CgRuMy 397 on at
    RE: Invalid User Authorization Error on Contact Import template download

    Any luck your side? I think it might be related to some customization done on the contact entity which regards to fields

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Invalid User Authorization Error on Contact Import template download

    I am getting the same error today.

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