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Outlook add-in: Attaching email to opportunity only working intermittently

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Posted on by Community Member

Hi guys,

A strange thing is happening in our office where emails are linking to opportunities some days and on other days there are not.

Emailing the same person today and tomorrow could result in no emails attaching or both attaching or even just one. Sending the email from outlook on the web offers the same issue. It might work today and tomorrow it might not.

Before I dive in to the world of Microsoft support, is there anything obvious which has changed in the last couple of months which has made the outlook add-in unreliable?

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