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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Tigger based context f...
Customer experience | Sales, Customer Insights,...
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Tigger based context for Join in Teams button on emails

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Posted on by BenNovak 19
The Join in Teams button in the email designer only allows selecting a specific event/session. Is it possible to use the context of a journey (triggered on session registration) to pull the user's Join In Teams URL. This would make it so we do not need to create a custom confirmation email for every event.
  • BenNovak Profile Picture
    BenNovak 19 on at
    Tigger based context for Join in Teams button on emails
    The "Add to Calendar" button is able to generate unique TeamsUrls for each session(s) the contact registers for so it begs the question as to why they did not continue that functionality into the "Join in Teams button. This missing functionality makes the Join In Teams button less useful for multi-session events as you cannot customize the email to only show a button for which session the contact registered for. In the example below, I have to add a button for both sessions. If the user clicks on the button for the session they registered for, they have no problem joining. But if they select the wrong button, it still loads the Teams site but asks them to log in. After going through all the rigamarole of logging in, they are just given an error message which generates many support inquires.
  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Tigger based context for Join in Teams button on emails
    Hi,
     
    I'm afraid that's not possible.
     
    You can display the team URLs of related Sessions via List.
     
    However, when you use conditions to restrict the display of Teams URLs for a specific session.
    Only a specific contact can be selected and not dynamically selected as the contact that enters the journey.
     
    Best Regards,
    Dengliang Li
     

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