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Message tracking, disable insights

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Hello,

is it possible to disable insights on a per contact basis? For example: for a specific contact "XY" we would like to DISABLE the tracking of all data in regards to email activities: email sent, delivered, opened, blocked, clicked, etc. 

Thanks in advance,

Nina

  • kovinina Profile Picture
    kovinina on at
    RE: Message tracking, disable insights

    Hi Shravan,

    thanks! Yes that is exacly where I found the answer :).

    So by disabling tracking, the delivery details in insights are not recorded.

  • Verified answer
    ShravanSuri Profile Picture
    ShravanSuri 1,255 on at
    RE: Message tracking, disable insights

    Hey Kovinina,

    Have you had a chance to look at the documentation here (docs.microsoft.com/.../gdpr which talks about how public interaction tracking can be disabled for a particular contact?

    Thanks,

    Shravan

  • kovinina Profile Picture
    kovinina on at
    RE: Message tracking, disable insights

    Hi Clofly,

    thanks.

    I was just wondering what the April 2020 update (for Dynamics 365 Marketing) refers then when it says:

    "Expanded controls to disable email tracking on a per contact basis." - docs.microsoft.com/.../whats-new-marketing

    What is meant by this extended control?

    It is a bit confusing because what Microsoft considers under email tracking is the automatic creation of the email activities in customer engagement apps (docs.microsoft.com/.../email-message-filtering-correlation).

    However, when we use Customer Journey to send an email (as is the case in the Marketing app - we can exclusively send emails via CJ), the email activity is not created.

    Best,

    Nina

  • cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: Message tracking, disable insights

    Hi Nina,

    I am afraid that currently those activities will always be tracked unless contacts don't allow marketing email to be sent to them.

    Adding a switch to Insights would be a good idea, welcome to share your proposal to Ideas forum:

    https://experience.dynamics.com/ideas/categories/list/?category=c47004cc-855c-e911-a95f-000d3a4f3883&forum=dfa5b83d-9e4c-e811-a956-000d3a1bef07

    Regards,

    Clofly

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