Hello,
is it possible to disable insights on a per contact basis? For example: for a specific contact "XY" we would like to DISABLE the tracking of all data in regards to email activities: email sent, delivered, opened, blocked, clicked, etc.
Thanks in advance,
Nina
Hi Nina,
I am afraid that currently those activities will always be tracked unless contacts don't allow marketing email to be sent to them.
Adding a switch to Insights would be a good idea, welcome to share your proposal to Ideas forum:
https://experience.dynamics.com/ideas/categories/list/?category=c47004cc-855c-e911-a95f-000d3a4f3883&forum=dfa5b83d-9e4c-e811-a956-000d3a1bef07
Regards,
Clofly
Hi Clofly,
thanks.
I was just wondering what the April 2020 update (for Dynamics 365 Marketing) refers then when it says:
"Expanded controls to disable email tracking on a per contact basis." - docs.microsoft.com/.../whats-new-marketing
What is meant by this extended control?
It is a bit confusing because what Microsoft considers under email tracking is the automatic creation of the email activities in customer engagement apps (docs.microsoft.com/.../email-message-filtering-correlation).
However, when we use Customer Journey to send an email (as is the case in the Marketing app - we can exclusively send emails via CJ), the email activity is not created.
Best,
Hey Kovinina,
Have you had a chance to look at the documentation here (docs.microsoft.com/.../gdpr which talks about how public interaction tracking can be disabled for a particular contact?
Thanks,
Shravan
Hi Shravan,
thanks! Yes that is exacly where I found the answer :).
So by disabling tracking, the delivery details in insights are not recorded.
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
As AI tools become more common, we’re introducing a Responsible AI Use…
We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Tom_Gioielli 195 Super User 2025 Season 2
#ManoVerse 117
Pallavi Phade 68
