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Customer Insights - Journeys forum

Dynamic Segment in Customer Journey

Posted on by Microsoft Employee

Hi there,

I just want to know if a Customer Journey is live with dynamic segments, does it dynamically send emails to new Contacts if the dynamic segment is update or refreshed?

Thanks in advance,

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamic Segment in Customer Journey

    Thank you Clofly Mao!

    It was a big help,,

  • Verified answer
    cloflyMao Profile Picture
    cloflyMao 25,198 on at
    RE: Dynamic Segment in Customer Journey

    Hi JSarcilla,

    The answer is Yes, Dynamic segments get refreshed about once an hour when they are live, so emails will also be sent to new contacts after dynamic segment refreshed/updated.

    There is a clear answer from official doc:

    0310.JPG

    You could read Refresh dynamic segment and Refreshing dynamic segments during a journey for more details about this topic. 

    Regards,

    Clofly

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