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SA ZATCA Electronic Invoicing feature mismanagement.

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Posted on by A7 NPT

Greetings,

I have D365 PPAC deployed sandbox environment. I have followed all instructions to setup and enable electronic invoicing, and all features are enabled.

Still getting the following errors:

The e-invoicing service parameters have not been synchronized with the E-invoicing service. Please review the below details, and click 'Save' to synchronize your changes.

Failed to retrieve token, please check if the electronic invoicing add-in is installed for this environment.

Any guidance as to what is wrong with the environment?

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Dynamics 365 Finance

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Sohaib Cheema 49,679 Super User 2026 Season 1 on at

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Hi,

the error message is talking about add-in installation on the L:CS. Did you check it on the LCS ? Or is it a case, where you have no LCS and it is UDE/USE/UPE?

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Aymen CHELBI 620 Super User 2026 Season 1 on at

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Hello,

You mentioned that you're using a D365 PPAC-deployed sandbox and that all instructions were followed, but since you're configuring Electronic Invoicing through Globalization Studio, keep in mind the following Microsoft note:

Best regards,

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A7 NPT 92 on at

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@Sohaib Cheema- yes, I am on UDE deployed from PPAC.

@Aymen CHELBI - okay, but this is an important part of setting up ZATCA integration.

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A7 NPT 92 on at

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Same error shows up in Action Center when clicking on "Electronic invoicing" button in Globalization Studio.

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Aymen CHELBI 620 Super User 2026 Season 1 on at

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,Hello A7 NPT

Hello, are you sure that this sandbox was deployed through PPAC?

Best regards,

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A7 NPT 92 on at

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Hi @Aymen CHELBI, yes I have deployed it myself not using LCS, but via PowerShell script using Power Platform CLI.

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A7 NPT 92 on at

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As per this link, it is not clear that E-Invoicing requires LCS only or will it also work on PPAC based UDE.
https://learn.microsoft.com/en-us/dynamics365/finance/localizations/global/gs-e-invoicing-faq#does-the-electronic-invoicing-service-work-with-tier-1-virtual-machines-whats-the-minimal-required-environment

Can someone please confirm based on experience?

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