Service | Customer Service, Contact Center, Fie...

Change interval of entity booking

(1) Share

Report

Posted on by Seb B

Hello everyone !

I have a requirement and don't know if it's possible. I need to change the interval of entity booking (lead) from 30 minutes to 15 minutes. I have started looking into the 'fulfilment preferences', but it seems that we're only able to associate it to a requirement directly, and not to an entity booking metadata setting.

Is there a way to do that, or do we have to set up a requirement associated to a fulfillment preference beforehand ?

Thank you for your answers in advance.

I have the same question (0)

All responses (2)

Answers (0)

Suggested answer

Dengliang Li Microsoft Employee on at

Like (0)

Report

Hi,

I'm afraid that's not possible.

You can set the length of each time period in the Booking Setup Metadata.

However, it cannot be modified for booking time slots.

Quickly schedule work orders and requirements - Dynamics 365 Field Service | Microsoft Learn

But you can create a new idea through the below URL, then ask your colleagues to raise up the votes.
Ideas (dynamics.com)
Our product team has direct visibility of these ideas and they will implement it on the basis of the highest number of votes received.

Best Regards,
Dengliang Li

Was this reply helpful? Yes No
Suggested answer

Thomas David Dayman 11,323 on at

Like (0)

Report

You can do it, you will just need to auto populate it with some automation yourself

Just follow the steps below:

Was this reply helpful? Yes No