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Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / Reprinting of Journals...
Microsoft Dynamics RMS (Archived)

Reprinting of Journals/Receipt on RMS 2.0 giving an error

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Posted on by Community Member

Hello,

If i want to reprint a journal on Microsoft retail POS it gives me this error

'cannot connect to printer

please make sure that you have a printer installed and that is properly configured before counting'

But i can print when i excute the transaction at first so i dont know why i have this issue.

Please i need your help.

Kindly help me out.

Thank you

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I have the same question (0)
  • Jeff @ Check Point Software Profile Picture
    Jeff @ Check Point ... 13,382 on at
    Re: Reprinting of Journals/Receipt on RMS 2.0 giving an error

    Try setting you receipt printer as default.

    Contaol Panel | Printers and Faxes | right click on your receipt printer and select set as default.

  • Clint Skog Profile Picture
    Clint Skog on at
    Re: Reprinting of Journals/Receipt on RMS 2.0 giving an error

    Hello,

    You may also want to make sure you are using OPOS drivers. I recommend going to the manufacturer website and using some Opos drivers that are a few version prior to the newest. I have found that the latest OPOS drivers seldom work with RMS.

  • Tobi Darby Profile Picture
    Tobi Darby 125 on at
    Re: Reprinting of Journals/Receipt on RMS 2.0 giving an error

    I am having the same issue, however, they are trying to print to a standard laser printer for the reprint of the receipt. The standard printer is their default printer and it is not a receipt printer. What else can I do here?

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