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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / VOC is pulling survey ...
Microsoft Dynamics CRM (Archived)

VOC is pulling survey responses very unstable since 17th of May - please help

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Posted on by wikap.dk 456

Hi 

We use VOC a lot, but since the night between 16th and 17th the pulling of survey responses from Azure has been very unstable and only pulls in a few at a time. This means that survey responses from the 17th have still not fully been pulled into CRM.

It's CRM Online (xxx.crm4.dynamics.com) and its at two customers still on the 2016 version (8.1.1.xxxx).

  • Does anyone have same issues?
  • Has anything happend to the Online environment that night?

I would really appreciate feedback, since customers are dependent on these responses getting back to CRM.

BR Henrik, WIKAP

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  • wikap.dk Profile Picture
    wikap.dk 456 on at
    RE: VOC is pulling survey responses very unstable since 17th of May - please help

    Yes, wednesday 24th at 14:23 all our historical survey responses was recived in CRM on all the customers WIKAP are partner on.

    We hope that another time it should not take 7 days to solve this problem across all VOC customers!

  • Verified answer
    Helio Ferreira Profile Picture
    Helio Ferreira 90 on at
    RE: VOC is pulling survey responses very unstable since 17th of May - please help

    This all should now be resolved, please retrigger the responses from the CRM side now and check the results after 30 mins.

  • Tommy Lauritzen Profile Picture
    Tommy Lauritzen 350 on at
    RE: VOC is pulling survey responses very unstable since 17th of May - please help

    STATUS:

    Created support case(id 117052215775897). They've been working on this for 52 hours now.

    20 hours ago: "Analyzed the logs in CRM and all sounds good, the problem seems to come from Azure, the dev team is analyzing this in azure side"

    Have referred to your ticket number 117052391125666 now in latest email sent to support engineer.

  • wikap.dk Profile Picture
    wikap.dk 456 on at
    RE: VOC is pulling survey responses very unstable since 17th of May - please help

    STATUS:

    Created support case (id 117052391125666) and got a very friendly supporter. But despite 24 hours, they are still analyzing trace files on CRM servers, and I hope they soon find the answer or involve higher level support teams, who can dig into the VOC setup itself, since I belive this is more where the probelms is to be found instead of in one (out of six) of my customers organisation. If you create support ticket, then please refer to id above.

  • Tommy Lauritzen Profile Picture
    Tommy Lauritzen 350 on at
    RE: VOC is pulling survey responses very unstable since 17th of May - please help

    Hi!

    We are experiencing the same issue in all our environments, and have an Active Premier Service Request reported to solve it now since 22th

    Same dates, night between 16th and 17th.

    We are on the latest version, 8.2.1.

    Looks like this is an Azure issue.

  • SienV Profile Picture
    SienV 100 on at
    RE: VOC is pulling survey responses very unstable since 17th of May - please help

    Hi wikap.dk

    I've also experienced some issues with VoC over the last few days.

    I get none of my responses in, although I tried everything:

    * Retriggering

    * The Workflow inner, outer and parallel timeout

    * Reinstalling VoC

    Hope it gets fixed soon!

    KR

    Sien

  • wikap.dk Profile Picture
    wikap.dk 456 on at
    RE: VOC is pulling survey responses very unstable since 17th of May - please help

    Still same issue - I will open case - thanks Wayne

  • Wayne Walton Profile Picture
    Wayne Walton 13,726 on at
    RE: VOC is pulling survey responses very unstable since 17th of May - please help

    Have you opened a ticket with Microsoft yet?  Please do, so they know it's happening to you as well.

  • wikap.dk Profile Picture
    wikap.dk 456 on at
    RE: VOC is pulling survey responses very unstable since 17th of May - please help

    I have now checked 7 customers using VOC - all have the same issues - hope Microsoft sees this, and will check the VOC environment!

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