Is there anything in Dynamics SL that would allow us to invoice for inventory items (lot/serial dependent) without actually taking that item out of inventory?
The problem: Accounting wants order management personnel to fully cancel invoices when mistakes are made, when credits are applied, or when charges need to be removed, and then re-invoice to provide the customer with an accurate invoice.
Example Scenario: Customer orders 5 x product A and 4 x product B. After the order invoices and ships the customer calls to say "You charged me shipping when you said you wouldn't". Oops. As noted above, an RFC (Return for Credit/RMA) would be created to fully "cancel" the invoice. The order would then be re-invoiced w/out the shipping charges. This provides the customer with an easy-to-understand invoice (no notes or credits to decipher the amount due), however we have now created 2 inventory transactions (RFC & Re-invoice) that didn't actually need to happen. The "return" or invoice cancellation can also be done by Credit Memo (non-inventory credit/refund) which would not effect inventory, but there is currently no way to invoice without taking products out of inventory.
I would prefer to find a solution that does not create erroneous inventory transactions. The preferable solution would only impact AR balances.
Any help would be appreciated.
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Thank you for your reply. We did think about going that route, but a lot of our customers won't pay an invoice if it doesn't match their PO exactly (they can be pretty particular), so having an invoice with credits on it could cause payment problems or delays.
Hi PBronowski
Almost company that has used Dynamics SL will meet this problem and I used CM or DM order type to solve it. Please see an CM example as below:
Example: A quantity of 25 inventory items were sold to the customer for $100 and the price should have been $90. When the line items are entered on the credit memo, the first line item will have a quantity of -25 (negative 25), a Unit Price of 100, making Extension -2500 (negative 2500). The second line item will be for the same inventory item with a quantity of 25 (positive 25), a Unit Price of 90, making Extension 2250 (positive 2250). The balance due will be -250 (negative 250). A credit memo will be created for the $250.
HTH
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