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Microsoft Dynamics GP (Archived)

Moving money from one customer to another

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Posted on by 145

We have a strange situation where some of our larger clients who have many divisions insist that each division be treated as a separate company.  In most cases, they pay their bills with separate checks for each division.  Sometimes, they send one check that covers several divisions.  Due to the nature of our business, the amount owed by each of these large clients can be subject to constant adjustment to the point that between the time we bill and they pay the amount can change.  We usually post what we can and work with them to understand why they paid what they paid.

The problem comes when we get one of these joint checks (for multiple customers).  They don't always send guidance as to how much to apply to each division/customer until a few weeks later.  Is there an easy way to post an unapplied cash receipt to a customer and then to move it to another customer?  We are new to GP so we don't know all of the ins and outs of the application.  We are currently using national accounts because under each of these divisions/customers is another level of customer that we need to track.

Thanks for your help.

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  • leaw Profile Picture
    leaw 5 on at
    RE: Moving money from one customer to another

    I always have problems moving money. The only thing that helps me is the Internet, namely specific sites that describe all payment methods. Of course, this is not the same as getting advice from a specialist, but still better than nothing.

  • Muhammad Ali Akbar Profile Picture
    Muhammad Ali Akbar 190 on at
    Re: Re: Re: Re: Moving money from one customer to another

    It's  impossible to do this. i am also facing same problem like you, i has fix this problem with "GL transaction entry window" and chart of account

  • Greg Drauch Profile Picture
    Greg Drauch 145 on at
    Re: Re: Re: Moving money from one customer to another

    Our situation is such that we have the lowest level of customer that we must track as children to the departments.  Can we make the departments children to the parent companies?  Otherwise, it looks like we'll have to take the void/reentry route.

     Thanks for your help.

  • Re: Re: Moving money from one customer to another

    Greg:

    Yes, the best way to accomplish this is to use the National Account feature within GP. You set up a new customer 'the parent customer' and then assign the department customers to the parent customer (Cards - Sales - National Accounts). Then when you get a check from them post the cash receipt to the parent customer and when you go to apply it you can apply the payment to any open invoices from the child accounts. Until you move the records to history you can unapply/reapply to the set of open invoices for the child customers. Hope this helps.

    Kevin

  • callen Profile Picture
    callen 4,595 on at
    Re: Moving money from one customer to another

    The short answer is there is no way, easy or otherwise, to "move" a posted cash receipt to another customer. If the customers are related, however, you should be able to apply the cash receipt to a related customer's invoice. If the two customers are not related, then you would have to void the cash receipt and enter it for the different customer.

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