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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Case Closure Notificat...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Case Closure Notification for Cases with Open Activities

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Posted on by AZWildcat1290 53
We are trying to allow cases to be closed in our system even if there are open activities? Is this possible? If so how can we accomplish this?
 
Thank you!
 
I have the same question (0)
  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Hi，
    When you try to close one case with open activities, the following dialog will be shown:
    If you need click 'confirm' button, then the case will be closed and the related open activity will also be close automatically.
    I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
    Regards,
    Leah
  • AZWildcat1290 Profile Picture
    AZWildcat1290 53 on at
    Hi Leah,
     
    Do you know if it’s possible to disable that notification? We need the ability to allow users to close cases with active time entries (custom
    activity entity) on them as those go through an approval process after the case is closed and we don’t want them getting cancelled or completed until the approval process has occurred. 
     
    Thanks!
  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Hi,
    Unfortunately, we can't turn off this notification.
    And we can't close cases with open activities, which i by-design.
     

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