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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Developing Microsoft C...
Microsoft Dynamics CRM (Archived)

Developing Microsoft CRM app

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Posted on by Community Member

I want to develop something similar to this five9 Adapter. but i am unable to find some tutorial to develop interface inside MS CRM. It will be highly appreciated if you can guide me or can share some good tutorial for developing interactive interface inside MS CRM 2015, on premises.

Thanks in advance

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  • Suggested answer
    AnthonyUliano Profile Picture
    AnthonyUliano 455 on at

    Hi Rizwan,

    Building this type of toolbar within MSCRM 2015 Premise is a little different than building it for Dynamics 365.  My company, AMC Technology, has built versions for on-premise and online, and it's different approaches.  What functionality are you looking to enable?  Do you already have a telephony toolbar on the client you're looking to embed?

    I would perhaps recommend USD (Unified Service Desk) as an easier integration approach.  We built a solution with and without USD and USD has better documentation on how to embed a telephony toolbar.  

    What telephony platform are you trying to integrate with?  

    I hope that helps.

    Regards,

    Anthony Uliano

    Founder/CTO

    AMC Technology, LLC

    www.amctechnology.com

  • Community Member Profile Picture
    Community Member on at

    Hi Anthony

    Thanks for your response.

    Regarding USD, we already developed USD connector,here is the link.

    Now we are developing web connector for Dynamics 365 as well as for MS CRM On-Premises. Could you please guide for this.

    Regards

    Rizwan Mahmood

    S.S.E

    ExpertFlow, LLC  

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