GP crashes for several users in the Terminal Server

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Posted on by AndreaIES

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Users who login to GP form Terminal server are experiencing GP crashes when trying to open. We tried from the GP shortcut as well as the Start> All program menu. Users with GP locally installed are OK, it is just happening to users on terminal server.

GP crashes when opening, we can't even login with our name. Their GP version is 11.00.1752 SP2

The entire error is below:

Problem signature:
Problem Event Name:                        APPCRASH
Application Name:                             Dynamics.exe
Application Version:                           11.0.349.0
Application Timestamp:                    4d9b8c91
Fault Module Name:                          KERNELBASE.dll
Fault Module Version:                        6.1.7601.18015
Fault Module Timestamp:                 50b83c8a
Exception Code:                                  80000003
Exception Offset:                                00013219
OS Version:                                          6.1.7601.2.1.0.16.7
Locale ID:                                             1033
Additional Information 1:                  0a9e
Additional Information 2:                  0a9e372d3b4ad19135b953a78882e789
Additional Information 3:                  0a9e
Additional Information 4:                  0a9e372d3b4ad19135b953a78882e789

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steveendow 2,281 on at

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Good call, Jonathan. I forgot about standard file permissions.

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AndreaIES 1,005 on at

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This was the problem. The Dynamic.set file had some path that the user could not access. Thanks all for your recommendations.

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Community Member on at

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I'd also like to add to Steve's comment.. Make sure the users have sufficient rights to the Dynamics GP program folder. See if the users are able to open the folder path from Windows Explorer. If they can't that will produce errors as pictured above.

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steveendow 2,281 on at

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Hi,

I wrote a post about AddIn DLLs and the Windows File Block security feature causing GP APPCRASH crashes at startup.

http://dynamicsgpland.blogspot.com/2014/06/dynamics-gp-crashes-after-installing.html

Have you copied any new files to the GP client directory, such as a new AddIn DLL? If so, check the file Properties and see if you have the option to Unblock it.

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soma 24,410 on at

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Did you applied any updates or hotfix or service packs? If so, then try to recreate the REPORTS.dic and FORMS.dic files.

Hope this helps!!!

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