Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / Label Wizard Error: &q...
Microsoft Dynamics RMS (Archived)

Label Wizard Error: "You must select a valid Start Row and Start Column" after selecting a Label Format

(0) ShareShare
ReportReport
Posted on by Community Member Microsoft Employee

Been working for years, until I reformatted my PC & reinstalled every thing fresh for same RMS 2.0.0126.  I installed "SQL Server 2005 Express" then upgraded to "MS SQL Server 2008 R2 Express".  Everything works fine in SO and POS except that I cannot change the grayed-out "Start Row" and Start Column" numbers in the Label Wizard in SO  They are stuck on "1".  Clicking Next, triggers the previous error and cannot move forward.  The same exact error occurs when I attempt to use Labels inside Item Properties window.  It has been boggling my mind for the last few days.  Help is appreciated.

See attached snapshot of the error message.

<Sam Merfi>

*This post is locked for comments

  • Alan Brown Profile Picture
    Alan Brown 145 on at
    RE: Label Wizard Error: "You must select a valid Start Row and Start Column" after selecting a Label Format

    Thanks Jeff,

    I'm in total agreement and that is exactly what I am doing. everything looks like it should work but it doesn't. I don't have further time to work on this so will use the network location as a store for customized labels and copy to the default path on C: for now.

    Note these are Win7 64 bit PC's so I'm not sure if there is a system issue that is coming into play.

  • Jeff @ Check Point Software Profile Picture
    Jeff @ Check Point ... 13,380 on at
    RE: Label Wizard Error: "You must select a valid Start Row and Start Column" after selecting a Label Format

    That's all we use, no sense in pushing reports/labels/templates to each device.

    A simpler way of dong this, is on the Server, create a folder in the root of the drive instead of the Program Files folder, with all its security issues, copy the RMS reports/labels/templates etc. folders to it, share it and point to it on all machines,  You still need File and Printer sharing turned on, but no other security issues to deal with.

  • Alan Brown Profile Picture
    Alan Brown 145 on at
    RE: Label Wizard Error: "You must select a valid Start Row and Start Column" after selecting a Label Format

    Is anyone else using a network location for customized label files with success?

  • Alan Brown Profile Picture
    Alan Brown 145 on at
    RE: Label Wizard Error: "You must select a valid Start Row and Start Column" after selecting a Label Format

    Thanks for the suggestion.

    The drive mapping is confirmed and we can actually see/select the labels in the left pane. It is pretty obvious when the path/mapping is incorrect as you do not see the contents of the label folder.

    I am wondering at this point if the system needs to create a temp file for printing and can't do so. I have checked permissions for the LABELS folder (all users = MODIFY) and even tried running as an admin with the same results.

  • Jeff @ Check Point Software Profile Picture
    Jeff @ Check Point ... 13,380 on at
    RE: Label Wizard Error: "You must select a valid Start Row and Start Column" after selecting a Label Format

    Sounds like you are not connected to the drive/folder properly.

    Drop to a command prompt and type Net Use <enter>  See if the drive/filder says it connected or not.  If not, either type net use /? or Google it for more help with the command.  

    FWIW, we create a batch file with the proper command in it and create a shortcut and stick it in the start-up folder to run on every re-start.

  • Alan Brown Profile Picture
    Alan Brown 145 on at
    RE: Label Wizard Error: "You must select a valid Start Row and Start Column" after selecting a Label Format

    I have a similar problem that produces the same error message but in different circumstances.

    In my case I am pointing the label path under Store Ops Admin to a network location (so we only have to have customize labels in one location). When doing so I get the same error, and do not see a preview of the label (but do see label formats listed).

    When I point the path back to the default C: drive location it works fine. The path & security permissions on the network location have been double checked, and F&P sharing confirmed as enabled.

    Anyone else run into this?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Label Wizard Error: "You must select a valid Start Row and Start Column" after selecting a Label Format

    Glad to finally know the answer

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Label Wizard Error: "You must select a valid Start Row and Start Column" after selecting a Label Format

    Eureka...  I just stumbled over the resolution of labels printing in RMS Store Operations Manager:

    In Windows 7 go to:

    Control Panel\Network and Internet\Network and Sharing Center\Advanced sharing settings

    Under "File and printer sharing" press on the radio button "Turn on file and printer sharing"

    Press "Save changes" at the bottom of the screen.

    Start SO Manager and start generating/printing item labels.

    My special thanks to Ed Boyer and Jeff Hobbs for getting me to focus attention to the "printing" issue rather than the "Labels Wizard" itself issue.

    <Sam Merfi>

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Label Wizard Error: "You must select a valid Start Row and Start Column" after selecting a Label Format

    Jeff:

    The drop database worked fine.  Thanks for the tip.

    On the other hand, I am lost when you say " when on the label pictured screen"!  Which screen you mean? Thank you,

    Sam merfi

  • Jeff @ Check Point Software Profile Picture
    Jeff @ Check Point ... 13,380 on at
    RE: Label Wizard Error: "You must select a valid Start Row and Start Column" after selecting a Label Format

    RMS SO Admin has an issue dropping databases in SQL2k8 and above.  Just select the Master database instead of the store's when logging, then select the database to delete and nuke it.

    You may have a printer paper issue where when RMS is trying to print a label, it has the wrong paper size.  Double check this by clicking the printer preferences icon, next to the printer icon when on the label pictured screen

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,235 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans