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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / First and Last Name or...
Microsoft Dynamics CRM (Archived)

First and Last Name order in Contact Search inconsitent

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Posted on by annillusion 355

Hi,

We have an interesting problem when we search our Contacts.  The results show contacts some with First Name (space) Last Name, and some with Last Name (comma) First Name.  I have checked the Contact records themselves and their names are entered correctly.  What might cause this and how might I fix it?

 

Thanks in advance,

Mia

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    Community Member on at

    Can you Submit a Screen-short if possible!

    Aasif Sheikh

  • Sumit Bhatnagar 99 Profile Picture
    Sumit Bhatnagar 99 1,850 on at

    Hi...

    this is all about Full name formatting  :  Go to Settings  >> Administration >> System Settings >> General Tab >> Set the full name format

    I believe some one has changed the formatting so old records still have the old formatting and new record would be in current formatting.

    You need to update the Old records so that they would accept the new formatting.

    Hope this help !  

  • Suggested answer
    Sumit Bhatnagar 99 Profile Picture
    Sumit Bhatnagar 99 1,850 on at

    Hi ..

    Do you still have the same issue? If yes then please let me know.

    Thanks.

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