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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / access and security
Microsoft Dynamics 365 | Integration, Dataverse...
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access and security

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Posted on by MarieP 5

Hi,

I am not technical...

I have a new user who can not access Dynamics from her computer or laptop (she can access 365/sharepoint). It just comes up with a security issue.

I have tried logging in on her computer and I get the same thing. It isn't her permissions or licence.

What do I need to do on the computer to resolve this issue?

Thanks

  • ba365guy Profile Picture
    ba365guy 2,950 on at

    It will be helpful to share:

    1. Which dynamics app are you referring to

    2. Is this the first time the user is accessing Dynamics

    3. Share the screen after logging in...any error

  • MarieP Profile Picture
    MarieP 5 on at

    Hi,

    1. Dynamics 365 custom

    2. yes it is, but I have checked and we can get in from other computers

    3. I will get a copy

    Thanks

  • ba365guy Profile Picture
    ba365guy 2,950 on at

    2. Do you mean the same user can log-in and access from a different computer?

  • MarieP Profile Picture
    MarieP 5 on at

    Yes, so I think it has to be the computer itself, rather than the user set up.

  • MarieP Profile Picture
    MarieP 5 on at

    1200.dy.jpg

    This is the error we receive

  • ba365guy Profile Picture
    ba365guy 2,950 on at

    If user logged in to a different office 365 or Outlook and the log out was not successful, you may not be able to log in to D365.

    Clear full cache

    Try incognito mode

    Try in new browser with full clear cache

  • MarieP Profile Picture
    MarieP 5 on at

    This is the screen she gets/I get on that computer - missing our custom app.

    8371.dy2.jpg

    This is the usual one (second box is out app), that we see when logging in on other computers

    3005.dy3.jpg

    Thank you

  • ba365guy Profile Picture
    ba365guy 2,950 on at

    Did you try logging in from a different browser / incognito modes

  • M.Azwar Alam Profile Picture
    M.Azwar Alam on at

    Hi,

    Assign admin rights to user for first time and then try...

    Mark answer as verified, if it works for you

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