access and security

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Posted on by MarieP

Hi,

I am not technical...

I have a new user who can not access Dynamics from her computer or laptop (she can access 365/sharepoint). It just comes up with a security issue.

I have tried logging in on her computer and I get the same thing. It isn't her permissions or licence.

What do I need to do on the computer to resolve this issue?

Thanks

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ba365guy 2,950 on at

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RE: access and security

It will be helpful to share:

1. Which dynamics app are you referring to

2. Is this the first time the user is accessing Dynamics

3. Share the screen after logging in...any error

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MarieP 5 on at

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RE: access and security

Hi,

1. Dynamics 365 custom

2. yes it is, but I have checked and we can get in from other computers

3. I will get a copy

Thanks

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ba365guy 2,950 on at

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RE: access and security

2. Do you mean the same user can log-in and access from a different computer?

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MarieP 5 on at

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RE: access and security

Yes, so I think it has to be the computer itself, rather than the user set up.

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MarieP 5 on at

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RE: access and security

This is the error we receive

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ba365guy 2,950 on at

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RE: access and security

If user logged in to a different office 365 or Outlook and the log out was not successful, you may not be able to log in to D365.

Clear full cache

Try incognito mode

Try in new browser with full clear cache

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MarieP 5 on at

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RE: access and security

This is the screen she gets/I get on that computer - missing our custom app.

This is the usual one (second box is out app), that we see when logging in on other computers

Thank you

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ba365guy 2,950 on at

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RE: access and security

Did you try logging in from a different browser / incognito modes

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M.Azwar Alam on at

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RE: access and security

Hi,

Assign admin rights to user for first time and then try...

Mark answer as verified, if it works for you

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