Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / "Phone button&quo...
Microsoft Dynamics CRM (Archived)

"Phone button" does not work on Contact.

(0) ShareShare
ReportReport
Posted on by Henrik Lillhage

Hello,

We upgraded the CRM at a customer to version 8.1.1.1005.

Now the button for opening the "Phone App" does not work. Nothing happens when you click on it. However, clicking the phone number on the second page still works:

1. Doesnt work: 

doesnt-work.png

2. Works:

works.png

Is there any way we can change the function of the button that doesn't work so we can fix it?

Has anyone encountered this issue before?

Best regards,

Henrik

*This post is locked for comments

  • Henrik Lillhage Profile Picture
    Henrik Lillhage on at
    RE: "Phone button" does not work on Contact.

    Hello,

    I really need help with this as my principle technical advisor for mobile apps is on vacation.

    Best regards,

    Henrik

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Tip: Become a User Group leader!

Join the ranks of valued community UG leaders

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,494 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,305 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans