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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Return scenario/RMA
Supply chain | Supply Chain Management, Commerce
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Return scenario/RMA

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Posted on by Jassu 25

With unified returns feature RMA is no longer supported (Earlier also it would have created invoiced return order). Have anyone attempted facilitating RMA and Replacement/exchange order with disposition code and reverse logistics in POS. Our customer deals in heavy goods and may need to arrange logistics to pick the returning goods.

Any experience/help is appreciated. 

I have the same question (0)
  • WillWU Profile Picture
    WillWU 22,363 on at

    Please wait for the help from functional consultants.

  • Suggested answer
    Ana Teles Profile Picture
    Ana Teles Microsoft Employee on at

    Hi Jassu,

    Please see below document about this: docs.microsoft.com/.../pos-returns

    "In the Unified return processing experience in POS feature, the option to use the RMA process to create returns in POS has been deprecated. After this feature is turned on, all returns will be created as sales orders that have negative lines."

  • Jassu Profile Picture
    Jassu 25 on at

    Thanks Ana & Will,

    I understand the unified return feature. I was asking community if someone has attempted this. Mine client deals in heavy goods and customer always doesn't bring goods that need to be returned, reverse logistic has to be arranged for pickup of returning goods.

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