web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Return scenario/RMA
Supply chain | Supply Chain Management, Commerce
Suggested Answer

Return scenario/RMA

(0) ShareShare
ReportReport
Posted on by Jassu 25

With unified returns feature RMA is no longer supported (Earlier also it would have created invoiced return order). Have anyone attempted facilitating RMA and Replacement/exchange order with disposition code and reverse logistics in POS. Our customer deals in heavy goods and may need to arrange logistics to pick the returning goods.

Any experience/help is appreciated. 

I have the same question (0)
  • WillWU Profile Picture
    WillWU 22,363 on at

    Please wait for the help from functional consultants.

  • Suggested answer
    Ana Teles Profile Picture
    Ana Teles Microsoft Employee on at

    Hi Jassu,

    Please see below document about this: docs.microsoft.com/.../pos-returns

    "In the Unified return processing experience in POS feature, the option to use the RMA process to create returns in POS has been deprecated. After this feature is turned on, all returns will be created as sales orders that have negative lines."

  • Jassu Profile Picture
    Jassu 25 on at

    Thanks Ana & Will,

    I understand the unified return feature. I was asking community if someone has attempted this. Mine client deals in heavy goods and customer always doesn't bring goods that need to be returned, reverse logistic has to be arranged for pickup of returning goods.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Supply chain | Supply Chain Management, Commerce

#1
Mallesh Deshapaga Profile Picture

Mallesh Deshapaga 296

#2
Laurens vd Tang Profile Picture

Laurens vd Tang 234 Super User 2026 Season 1

#3
Syed Haris Shah Profile Picture

Syed Haris Shah 145 Super User 2026 Season 1

Last 30 days Overall leaderboard

Featured topics

Quality order uses default receipt location instead of actual physical receipt location

Product updates

Dynamics 365 release plans