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Microsoft Dynamics 365 online - Logs

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Posted on by Community Member Microsoft Employee

I am facing some issues when I try to connect/import data from my Microsoft Dynamics 365 to MS-Access. I using the online version for Microsoft Dynamics 365. Server version: 9.0.0002.1468

I am getting the following error :

Server reported error: The server was unable to process the request due to an internal error. For more information about the error, either turn on IncludeExceptionDetailInFaults (either from ServiceBehaviorAttribute or from the configuration behavior) on the server in order to send the exception information back to the client, or turn on tracing as per the Microsoft .NET Framework SDK documentation and inspect the server trace logs.

This is the first time I am working with MSD 365. I want to get the logs to debug the issue, but I am unable to find logs.
How to export logs from MSD 365 online ?
Where are the logs are located ?

Does any body has faced this issue earlier ?

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Radu Chiribelea 6,667 on at

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RE: Microsoft Dynamics 365 online - Logs

Hi Shivkumar,

How is your integration set up?

If the exception is coming from the CRM Platform, being an Online Environment you need to reach out to MS Support to get more details on the exceptions.

Regards,

Radu