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Dynamic 365 email customization

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Posted on by 205

Hello community, I try to design the html of my email center in dynamics 365, when loading the html the images that it brings with it are not shown, what could I do in that case?

  • RE: Dynamic 365 email customization

    Hi Andre

    In this same case, how can I make proofs sent by email? I need to know how the whole design comes out in the mail.

  • Suggested answer
    Anton Venter Profile Picture
    Anton Venter 19,493 Super User 2025 Season 1 on at
    RE: Dynamic 365 email customization

    Hi Francisco,

    Andres answer should definitely work. However, you could also try to embed the image in the HTML template using Base64 encoding. It will look something like the HTML code snippet below. You can copy and paste the code snippet below in your HTML to test. Don't worry it's just a smiley emoji. There are online tools to Base64 encode images so that you can paste the encoded image (as text) in your HTML template. Google "base64 encode image". I have not tested Base64 encoding in a HTML template myself but it shoukld work as well.

    smiley

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 291,965 Super User 2025 Season 1 on at
    RE: Dynamic 365 email customization

    Hi Francisco,

    This image source does not contain a location, so it assumes a current local location. If the image is accessible on the internet, you can add the full URL like this: https://dynamicspedia.com/wp-content/uploads/2019/11/DynamicspediaMaze340.jpg

  • RE: Dynamic 365 email customization

    Hi

    this is the route i have (<img src="cabecera.jpg">)

  • Verified answer
    André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 291,965 Super User 2025 Season 1 on at
    RE: Dynamic 365 email customization

    Hi Francisco,

    Can you tell more about the location of the images? If they are on a local storage, the email will not be able to access that location. In that case, it would be better to have them on a public location or embed them in the email.

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