web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Finance | Project Operations, Human Resources, ...
Answered

Dynamic 365 email customization

(0) ShareShare
ReportReport
Posted on by 260

Hello community, I try to design the html of my email center in dynamics 365, when loading the html the images that it brings with it are not shown, what could I do in that case?

I have the same question (0)
  • Verified answer
    André Arnaud de Calavon Profile Picture
    303,083 Super User 2026 Season 1 on at

    Hi Francisco,

    Can you tell more about the location of the images? If they are on a local storage, the email will not be able to access that location. In that case, it would be better to have them on a public location or embed them in the email.

  • Francisco de la Rosa Profile Picture
    260 on at

    Hi

    this is the route i have (<img src="cabecera.jpg">)

  • André Arnaud de Calavon Profile Picture
    303,083 Super User 2026 Season 1 on at

    Hi Francisco,

    This image source does not contain a location, so it assumes a current local location. If the image is accessible on the internet, you can add the full URL like this: https://dynamicspedia.com/wp-content/uploads/2019/11/DynamicspediaMaze340.jpg

  • Suggested answer
    Anton Venter Profile Picture
    20,628 Super User 2026 Season 1 on at

    Hi Francisco,

    Andres answer should definitely work. However, you could also try to embed the image in the HTML template using Base64 encoding. It will look something like the HTML code snippet below. You can copy and paste the code snippet below in your HTML to test. Don't worry it's just a smiley emoji. There are online tools to Base64 encode images so that you can paste the encoded image (as text) in your HTML template. Google "base64 encode image". I have not tested Base64 encoding in a HTML template myself but it shoukld work as well.

    smiley

  • Francisco de la Rosa Profile Picture
    260 on at

    Hi Andre

    In this same case, how can I make proofs sent by email? I need to know how the whole design comes out in the mail.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Leaderboard > Finance | Project Operations, Human Resources, AX, GP, SL

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 586 Super User 2026 Season 1

#2
Giorgio Bonacorsi Profile Picture

Giorgio Bonacorsi 311

#3
Diego Mancassola Profile Picture

Diego Mancassola 271

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans