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Electronic Message Items empty form

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Posted on by MartinGG

Hello,

i`m adding access into path Path Tax > Inquiries and Reports > Electronic Messages > Electronic Message Items and its ok even on basic duty from d365 "Operate electronic messages" i`m able to open that form but i dont see there any data, its empty. When i switch on my admin account its ok I see there records. Any sugestion ?

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Community Member on at

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RE: Electronic Message Items empty form

Hi MartinGG,

I have moved your thread to the Finance forum.

Regards,

Leah Ju

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André Arnaud de Cal... 299,883 Super User 2025 Season 2 on at

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RE: Electronic Message Items empty form

Hi MartinGG,

On the Electronic message processing setup form, you can link security roles to each processing record. If the user is not having one of the roles provided in this list or the list is empty, the messages will not be visible. There is an exception for users with the system administrator role.

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Fjorela 337 on at

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RE: Electronic Message Items empty form

Hi Martin,

how did you solve this?

Thanks André for your suggestion - I did the checks and the necessary duties are assigned to the role, the role can access the form, but cannot see the content..

Thank you for your help

Fjorela

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Tamira 184 on at

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RE: Electronic Message Items empty form

You have to setup the security roles on the processing.

Navigate to:

Tax > Setup > Electronic messages > Electronic message processing

In the FastTab Security roles you have to add the specific roles.

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MP-24061351-0 5 on at

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Electronic Message Items empty form

I have the same issue, the users with the sufficient privilege can access the form but not see the created data in Electronic messages. It only seems to be the creator who can see her own entry. This is after having set up Security roles in Electronic message processing.

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