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Electronic Message Items empty form

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Posted on by MartinGG

Hello,

i`m adding access into path Path Tax > Inquiries and Reports > Electronic Messages > Electronic Message Items and its ok even on basic duty from d365 "Operate electronic messages" i`m able to open that form but i dont see there any data, its empty. When i switch on my admin account its ok I see there records. Any sugestion ?

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Community Member on at

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Hi MartinGG,

I have moved your thread to the Finance forum.

Regards,

Leah Ju

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André Arnaud de Cal... 303,724 Super User 2026 Season 1 on at

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Hi MartinGG,

On the Electronic message processing setup form, you can link security roles to each processing record. If the user is not having one of the roles provided in this list or the list is empty, the messages will not be visible. There is an exception for users with the system administrator role.

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Fjorela 339 on at

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Hi Martin,

how did you solve this?

Thanks André for your suggestion - I did the checks and the necessary duties are assigned to the role, the role can access the form, but cannot see the content..

Thank you for your help

Fjorela

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Tamira 188 on at

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You have to setup the security roles on the processing.

Navigate to:

Tax > Setup > Electronic messages > Electronic message processing

In the FastTab Security roles you have to add the specific roles.

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MP-24061351-0 5 on at

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I have the same issue, the users with the sufficient privilege can access the form but not see the created data in Electronic messages. It only seems to be the creator who can see her own entry. This is after having set up Security roles in Electronic message processing.

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Aymen CHELBI 586 Super User 2026 Season 1 on at

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Hello everyone,

Have you been able to find a solution to this issue related to the missing privileges?

Best regards,

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Aymen CHELBI 586 Super User 2026 Season 1 on at

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Hello everyone ,

Below is the resolution of the issue with the Microsoft support team for the same topic.

RESOLUTION

we have done research on privelige level as requested.

Based on Microsoft’s security architecture access to Electronic Messages can be granted using only the lowest-level standard privileges, without assigning any out-of-the-box roles or duties.

Required Microsoft privileges

To allow users to access and work with Electronic Messages in the Tax module, Microsoft requires the following standard privileges:

View electronic messages – Read-only access to Electronic message setup and message history.

Operate electronic messages – Required to open Electronic message items and run processing actions.

Maintain electronic messages – Required only if the user needs to configure or maintain Electronic message processing (can be restricted to a limited admin group).

Inquire sales tax transaction status – Required to review tax-related Electronic Message statuses.

Spain (SII) note

For Spanish SII scenarios, Microsoft additionally requires users to be explicitly assigned under:

Tax > Setup > Electronic messages > Electronic message processing > Security roles

Without this assignment, users may still be unable to access Electronic Messages even if the required privileges are present.

Many thanks to the support team, and I hope this also answers your questions.

Best regards,

Aymen CHELBI

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