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We have a transaction in our Bank Deposit Entry Window from 2009 that is stuck. We have tried to delete it, but it doesn't delete. Any idea or KB article anyone
could point me to to resolve this?
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If you are certain everything is in balance without this receipt being deposited, from the Bank Deposit Entry, change the Type at the upper right to Clear Unused Receipts, mark the item, and then Post.
This removes the receipt from Bank Deposit Entry without doing any accounting entry. (Since an accounting entry was created when the receipt was originally posted, this is only recommended when you have already resolved this entry in another manner.)
Once I void the deposit it is in the checkbook. Deleting it from the checkbook just keeps putting it back in there. How do I then get rid of the pending deposit that I won't use as we had a glitch and this was in the checkbook twice but the GL once.
Go to the Financial Module, then Bank Transactions, select Void Receipt in the Option drop down, put in the correct checkbook ID and check number. It will either let you void it in that window or tell you where to go to void the receipt.
What has happened is a receipt was entered, the Bank Deposit Entry is how you deposit the receipt. You need to delete the receipt, not the deposit.
Let me know if that makes any sense.
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