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Gift Card Issue Problem

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Posted on by Community Member Microsoft Employee

I have a weird situation with selling a Gift Card. It errors with Invalid amount at the point of activation. I know it has something to do with level pricing. If I change level pricing to Standard it works fine. If I change it back to Level A then then it errors. Gift Card Pricing is 0 on all levels as it should be. I have 7 stores they have been working fine. I have only 1 store that sells on level pricing and its having this issue. If I allow them to change the price of the card in the sale with Level A pricing it will work. I am trying to keep employees from changing prices so I have disabled the right for all. Mercury support has been useless they dont understand enough about RMS as I have tried to explain how it works. They are supporting their product and its install which works fine in all cases. This is more a RMS issue. Any ideas how I can work this out?

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Jeff @ Check Point ... 13,382 on at

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Re: Gift Card Issue Problem

You've found your answer, if you don't allow price changes then you can only sell fixed amount gift cards.

Why is Mercury the bad guy? They say to set the gift card to must enter price, you have set the rule not to let your employees do it, not Mercury.