Write-off AR. Error: ...the transaction is closed...

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Posted on by lmai

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Hi All,

I tried to write off an invoice. The system gave me this error message, "The write off process is complete.One or more transactions are closed or marked for settlement. You can write off only open transactions that are not marked for settlement. The following transactions are marked or closed.."

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The problem is, the system looked into the previous write off transaction, not the one I'm trying to write off. Any suggestion why this is the case? I did many write-off in the past. I don't believe I ever saw this error.

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MATTGUO 22,351 Moderator on at

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Hi Kim,

Please find the invoice which is marked in the settlement, and delete the journal.

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Ludwig Reinhard Microsoft Employee on at

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Hi,

Did you post the previous write off general ledger journals?

It sounds as if the write offs are generated but still open and not posted and settled.

Can you check that?

Many thanks,

Ludwig

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