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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Case Resolution: Is th...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Case Resolution: Is there a way for to create a custom view on this?

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Posted on by Community Member

HI 

I would like to create a custom view on the Case Resolution. I want the user to filter the Case resolution based on the Resolution provided. It seems like this is not possible. Please help.

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  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi cam64,

    Yes, It isn't possible to create custom view on the Case Resolution.

    As workarounds,

    1.You can filter the Resolution in the public view.

    pastedimage1630919087321v1.png

    2. You can create custom view on case table and filter Resolution(Subject) field, but it can't show case resolution fields on case view.

    pastedimage1630919783525v2.png

    3. You can create a  report with the report wizard and set it like this;

    pastedimage1630919858226v3.png

    pastedimage1630919868587v4.png

    Then you can run the report and it can show both case and case resolution fields.

    pastedimage1630919973734v5.png

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