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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Cancel Product receipt...
Microsoft Dynamics AX (Archived)

Cancel Product receipt for Direct delivery

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Posted on by andriod1245 52

We have set up the direct delivery for our project a

We have set up the direct delivery for our project and we have already product receipt and automatically posted the packing slip on the sales side
However there is a scenario where we need to cancel the Product receipt or packing slip as it was incorrect.

When cancelling the packing slip - the Cancel button is not enabled so we cannot cancel on the Sales order side
When cancelling the Product receipt - the cancel button is enable however it gives us the message "Quantity 29.00 cannot be picked because inventory transactions with status On order, Reserved ordered or Reserved physical are insufficient."

Is it really not allowed to cancel if the warehouse is not Warehouse management enabled. Note that we cannot use warehouse management enabled during direct delivery

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I have the same question (1)
  • Sagar Suman Profile Picture
    Sagar Suman 6,760 Super User 2026 Season 1 on at

    Hi andriod1245,

    Can you elaborate your scenario in detail. Is it a three way inter company direct delivery or a normal sales order to a customer direct delivered on a purchase order?

    You can use direct delivery in three way inter company scenario along with advance warehouse management.  

  • andriod1245 Profile Picture
    andriod1245 52 on at

    Hi Sagar,

    Many thanks for the reply. It is a Normal sales order to a customer direct delivered on a purchase order.

    We are not using intercompany scenario.

    Please also take note that we do not have advance warehouse management for our warehouse.

    Thanks

  • Albrecht Prieler Profile Picture
    Albrecht Prieler 857 on at

    Hi,

    Usually you have a marking between SO Line und PO Line in case of direct delivery.

    You should be able to cancel packing slip, is the line already invoiced?

    Product Receipt is correct that you can not cancel, cause you have already used goods for delivery of SO.

    If that does not work, try to unmark SO line, delete link between SO Line + PO Line, that should really work.

    hope this helps

  • andriod1245 Profile Picture
    andriod1245 52 on at

    It does not work.

    On the sales order side , the cancel correct button is disabled even after unmarking the link

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