GP2018 Checkbook Balance Inquiry Fails after upgrade

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Posted on by JGarcia123

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I have a client that recently upgraded to GP2018 from GP2016. They are finding after the fact that they cannot use the Checkbook Balance Inquiry feature. If they attempt to access a checkbook through the screen, the screen pauses and eventually shuts down. This happens regardless of company or user. We can also replicate when logged in as sa. I saw a previous case from a few months back had the same issue but no posted resolution, only a couple of suggestions to check for blank records, but that does not seem to apply in our case.

Is this a known issue and is there a resolution available? Please advise. Look forward to response.

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Microsoft Dynamics GP

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Beat Bucher GP Gee... 28,058 Moderator on at

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RE: GP2018 Checkbook Balance Inquiry Fails after upgrade

JG,

Did you try to run a DEXSQL trace as suggested in the other thread ? What build of GP 2018 are you on ?
Richard Wheeler 75,796 Moderator on at

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RE: GP2018 Checkbook Balance Inquiry Fails after upgrade

Have you applied the most recent service pack to GP 2018?