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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / How to indentify an E-...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

How to indentify an E-mail created by Dynamics 365 app for Otlook

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Posted on by R. Verhoeve 40

We're using a plugin that perform some actions when an E-mail is created.

Is there a way to recognise if the E-mail was pushed to Dynamics using the Dynamics App for Outlook?

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  • Suggested answer
    Tyson Bosse Profile Picture
    Tyson Bosse on at

    Hello,

    At this time there is no extended or custom property that would recognize that the e-mail was pushed to Dynamics using the App for Outlook. These properties aren't visible in the sdk pipeline as you only have the in flight entity (email) that is being created and the exchange properties are not on the item at that point.

    However, our server side sync DEV team is introducing a new attribute soon (receivingmailboxid) that will be populated on the email when it is delivered via sss. This likely will be added within the next couple of months that you might be able to utilize.

    Otherwise, I would suggest to open up a product suggestion via this link: crmideas.dynamics.com/.../

    Thanks,

    Tyson

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