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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / How to correct a voide...
Microsoft Dynamics GP (Archived)

How to correct a voided transaction

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Posted on by Mayra Humprey 3,125

Good day,

License = Microsoft GP 10.0 SP4 BE

So the accountant printed out the trial balance specifically for the account of bank obviosly when he saw a transaction tripled amount. Well we checked the entry batch but actually the amounts are the same but are very different transaction but the issue is that one of those transactions is actually voided and appears in the debit column but then there should be a same value transaction in the credit transaction so the values would cancel each other out. ( the transaction is a payment of CC to the bank)

I checked smartlist and the transaction is voided.

Is there any other steps I need to do or I can do to solve this mystery?

The problem is how do you void a transaction that has already been voided. It's a CMTRX I need to void. That if I look it up it's says that if i want to see the original file or the voided file but both are the same.

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: How to correct a voided transaction

    I know this is old, but just in case someone looks in the future to try and figure it out - when you void a transaction, sometimes it creates a General JE Batch that you need to post to complete the process.

  • Sagi88 Profile Picture
    Sagi88 2,250 on at
    Re: Re: Re: Re: Re: How to correct a voided transaction

    Hi Mayra.

    I am trying to understand your report.

    I see that 4815 is a regular bank transaction for a credit of 728.19 (maybe a check or decrease adjustment)

    Transactions 439 and 440 are cash receipts from AR (  L 12,183.36 +  L 168.00 = 12,351.36)

    Transaction 4399 is also a bank addjustement for a credit of 12,351.36

    Transaction 6841 is also a bank trannsaction but for a debite of 12,351.36.

    Not sure if this is reversing transaction 4399 but this is not a void.

    The voidd function is in the drop down list of the bank transaction option

    Is it possible that 279 was voided but not yet posted to the GL - Check series posting in Financials.

    If possible go to Inquiry - Chequebook Register and selct your checkbook.

    Check the transactions and see if they are voided (Does a * appear after the number) and what type of transactions are they (IAJ or DAJ or WDL)

    If you go to Financial - Reports - Bank Posting Journals

    Select Bank Transaction Journals and print all journaals for that posting date and take note of the Audit Trail codes and with Smartlist - Financial - Account Transactions add the columns Originating Document number and Originating TRX Source and search for the auddit trail codes in the Originating TRX Source field and you will see if the entry was created.

    This is a start to search for the problem.

     

     

  • Mayra Humprey Profile Picture
    Mayra Humprey 3,125 on at
    Re: Re: Re: Re: How to correct a voided transaction

    Good day Mariano,

    I really honestly apologize for the troublesome i'm causing but could you please expand somewhat on the subject because it's not a language barrier issue but more trying to translate what your saying and working on it on the system in spanish is what i can quite figure out.

    Are there any steps that i can follow you might be able to indicate?

    If not don't worry thank you very much for your kindness and patience. Have a nice day.

  • Mariano Gomez Profile Picture
    Mariano Gomez 26,225 on at
    Re: Re: Re: How to correct a voided transaction

    Mayra,

    That's why I suggested using the orginating transaction number from the bank rec module to search for your journals since you will not be able to assess whether there is a pair of journal numbers for the transaction: the original journal and the voided journal.

  • Mayra Humprey Profile Picture
    Mayra Humprey 3,125 on at
    Re: Re: How to correct a voided transaction

    Good day Mariano,

    I did the following I went to inquiry> finantial> detail then i typed in the account 00-00-1110-999-00 (credit cards)

    I found the folowing: If you see the transaction i need to void is CMTRX00000279 but it was already voided

    Fecha trans. Núm. Diario Auditoría orig.  Núm. maestro orig. Nombre maestro orig.  Débito             Crédito
    02/01/2010 4,815 CMTRX00000164  AJI000000111 34537450                                                       L 728.19
    04/01/2010 439 RMCSH00000004 PAGO-000000000000005 CONTADO               L 12,183.36 
    04/01/2010 440 RMCSH00000005 PAGO-000000000000006 CONTADO                  L 168.00 
    04/01/2010 4,399 CMTRX00000150  AJI000000094 20122                                                          L 12,351.36
    04/01/2010 6,841 CMTRX00000279 AJI000000003 de tarjeta credito                     L 12,351.36

  • Mariano Gomez Profile Picture
    Mariano Gomez 26,225 on at
    Re: How to correct a voided transaction

    A voided transaction will create another journal entry reversing the entries previously posted, so you need to search your GL by originating document number to retrieve the pair of journal numbers that were created.

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