Intermittently, we have some RM batches that are not posting through the GL. It is setup to post through. Only happens on occasion, and there are no error exceptions. The CFO finds them in the Financial - Batches section and has to manually post them. Seems to only happen with Receivables. Any one else seen this, and how can we trap what is happening and correct?
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Thanks, guys! I noticed in SQL that there were no User created batches with these, but did not put two and two together until your posts. Will pass this on to our User. Thanks so much!
Hi John: Leslie is correct, it's probably a situation where users are posting directly from transaction entry without adding the transaction to a batch and posting the batch.
Especially since you say it's intermittent.
Without any additional cost, this is simply a matter of training staff on the pros and cos of posting from the batch level - including the fact that they will post through to the GL instead of "to" - winding up needing to be posted in the GL section.
If, after training, it continues to happen you can query SQL or write a SmartList to find out who posted the transactions in the AR module to narrow down who is doing it.
Hi,
Any RM transactions that are voided or are posted at the transaction level (clicking the Post button at the top of the RM Entry window), will not post through the general ledger regardless of the posting level.
Leslie
Which AR batches are not posting through? This option can be set by type of batch so I would check each type.
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