Can't sign into CRM for Outlook client

(0) Share

Report

Posted on by Community Member

Hi guys,

Please could you help with the error log below? I'm trying to log into CRM through the client for Outlook and it keeps saying that I have the wrong credentials. We use Office 365 so the passwords are shared between Exchange and CRM. It is CRM Online 2013 and I can sign on without any issues through the web browser. Have tried this all day!

Thanks in advance

11:58:14| Error| Error connecting to URL: https://dev.crm5.dynamics.com/XRMServices/2011/Discovery.svc Exception: System.ServiceModel.Security.SecurityAccessDeniedException: Access is denied.

Server stack trace:
at System.ServiceModel.Channels.ServiceChannel.ThrowIfFaultUnderstood(Message reply, MessageFault fault, String action, MessageVersion version, FaultConverter faultConverter)
at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Microsoft.Xrm.Sdk.Discovery.IDiscoveryService.Execute(DiscoveryRequest request)
at Microsoft.Xrm.Sdk.Client.DiscoveryServiceProxy.Execute(DiscoveryRequest request)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)

12:13:58| Error| Error connecting to URL: https://dev.crm.dynamics.com/XRMServices/2011/Discovery.svc Exception: Microsoft.Crm.CrmException: Logon failed because credentials are invalid ---> Microsoft.Crm.Passport.IdCrl.IdCrlException: LogonIdentityExWithUI()
at Microsoft.Crm.Passport.IdCrl.FederationLogOnManager.LogonPassport(String policy, String partner, LOGON_FLAG logonFlag)
at Microsoft.Crm.Passport.IdCrl.FederationLogOnManager.Logon(String userName, String password, String partner, String policy, String& memberName)
at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()
--- End of inner exception stack trace ---
at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()
at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)

*This post is locked for comments

I have the same question (0)

All responses (12)

Answers (2)

Suggested answer

Bruno Lucas

5,421 on at

Like (0)

Report

This part means outlook client tried to pull a token from the discovery service but the creadentials are not good:

"12:13:58| Error| Error connecting to URL: dev.crm.dynamics.com/.../Discovery.svc Exception: Microsoft.Crm.CrmException: Logon failed because credentials are invalid ---> "

you may need to check your credentials in the 360 console and repeat that

www.microsoft.com/.../set-up-crm-for-outlook.aspx

usually your login name will tell crm where you are. on this example the login is "admin@test.onmicrosoft.com. there can be only one CRM online org called "test"

mscrmonline.wordpress.com/.../how-to-setup-microsoft-office-365-and-crm-online-trial-outlook-client

you can also try run it with Fiddler and see if it is calling a disco service that is the correct for your region

Location	Discovery Web service URL	Identity Provider
North America	https://dev.crm.dynamics.com/XRMServices/2011/Discovery.svc	Microsoft account
	https://disco.crm.dynamics.com/XRMServices/2011/Discovery.svc	Microsoft Office 365
EMEA	https://dev.crm4.dynamics.com/XRMServices/2011/Discovery.svc	Microsoft account
	https://disco.crm4.dynamics.com/XRMServices/2011/Discovery.svc	Microsoft Office 365
APAC	https://dev.crm5.dynamics.com/XRMServices/2011/Discovery.svc	Microsoft account
	https://disco.crm5.dynamics.com/XRMServices/2011/Discovery.svc	Microsoft Office 365
South America	https://disco.crm2.dynamics.com/XRMServices/2011/Discovery.svc	Microsoft Office 365

Was this reply helpful? Yes No

Community Member on at

Like (0)

Report

Thanks Bruno, unfortunately still not working.

I can verify that the credentials I am using are correct, as I log into CRM daily via browser. Have typed this maybe 50 times into CRM for Outlook today.

Fiddler:

The error:

I can't think of what other credentials to use as the ones I am using work everywhere else but the CRM for Outlook client???

Was this reply helpful? Yes No
Suggested answer

Bruno Lucas 5,421 on at

Like (0)

Report

Hi,

I just tried with a fresh CRM online site

picked the CRM Online option as below

entered the info that I received from 360 (name and user id as below)

and first time got the same message as you

I deleted a old profile that was on the CRM outlook wizard, tried again and now it works

I suspect there could be some temp issue with latency but it does connect eventually

Did you apply the rollup upgrade for crm outlook client?

your fiddler read shows it is accessing the urls correctly, maybe there is a old credential cached

Was this reply helpful? Yes No
Suggested answer

Ragnar Hilmarsson 3,427 on at

Like (0)

Report

Hi

Have you try this steps.

1.Close outlook

2.Clean Internet Explorer Cache

3.Delete files from %temp% folder

4.Got to start -> run "control keymgr.dll "

and delete saved credentials for CRM online.

5.Reconfigure Dynamics Crm client again.

Regards

Ragnar Hilmarsson

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Thanks Bruno, I've followed all of this and it's still not working. It's the first time I'm setting up CRM for Outlook on this computer so there are no other profiles. It's almost like my password is wrong (but I know it's right because it's what I use to log into browser based CRM).

The only thing on your list I haven't tried is the rollup upgrade - could you please give me some more detail on this and how to do it? I am running Outlook 2013, and have been using the CRM2013 Client for Outlook.

Thanks in advance

C

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Thanks Ragnar,

Unfortunately this doesn't work either but I've learnt some tips from this. The error log I'm getting is below, any clues?

13:57:33| Error| Error connecting to URL: dev.crm5.dynamics.com/.../Discovery.svc Exception: System.ServiceModel.Security.SecurityAccessDeniedException: Access is denied.

Server stack trace:

at System.ServiceModel.Channels.ServiceChannel.ThrowIfFaultUnderstood(Message reply, MessageFault fault, String action, MessageVersion version, FaultConverter faultConverter)

at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)

at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)

at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)

at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:

at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)

at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)

at Microsoft.Xrm.Sdk.Discovery.IDiscoveryService.Execute(DiscoveryRequest request)

at Microsoft.Xrm.Sdk.Client.DiscoveryServiceProxy.Execute(DiscoveryRequest request)

at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)

at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)

Was this reply helpful? Yes No
Suggested answer

Bruno Lucas 5,421 on at

Like (0)

Report

I think there is some issue with your password or something got really badly cached. however, Ragnar's suggestion should had cleared the caching. look like some issue with password or maybe the way that you enter that. avoid copy and paste. try to type what is on your 360 welcome email. anyway, you need to first install this:

www.microsoft.com/.../details.aspx

select the CRM2013-client (32 or 64 depending of your office type)

and after that get this one

www.microsoft.com/.../details.aspx

Was this reply helpful? Yes No
Verified answer

Community Member on at

Like (0)

Report

Thanks Bruno,

Although it's the first time I'm installing the CRM client for Outlook on this machine, I've done it multiple times before on the machines of other staff members. I have always typed in my password and it works fine in a web browser, been years since I received my 360 welcome email...

I've also just tried doing Ragnar's steps again, and applied for a 30 day CRM Online trial. Still couldn't get it to log into the fresh trial. Something on my machine maybe?

I've downloaded the things but not sure what to do with them

Was this reply helpful? Yes No
Bruno Lucas 5,421 on at

Like (0)

Report

Hi Chon

just run the files, SP1 first and SP1 rollup 1 after.

you can also go to 365 and log this issue with Microsoft:

Was this reply helpful? Yes No
Verified answer

Ragnar Hilmarsson 3,427 on at

Like (0)

Report

Is your account Microsoft account or Office 365 account?

I have strange bugs with one of my clients,they are using office 365 for exchange but Microsoft account for CRM online.Maybe there are some conflict.

Did you delete the connection from CRM wizard and then clean the cache?

Try to do it again and also delete from all SDF files from user profile location

C:\Users\%username%\AppData\Local\Microsoft\MSCRM\Client

C:\Users\%username%\AppData\Roaming\Microsoft\MSCRM\Client

go through my previous suggestion

Also put *.crm.dynamics.com and *.live.com to trusted site in IE

Regards

Ragnar Hilmarsson

Was this reply helpful? Yes No